Helen Marquez
Miami Gardens,FL
Summary
Detail-oriented and motivated Dental Front Desk professional with over 2 years of customer service and hands-on dental office administration experience. Skilled in patient scheduling, insurance verification, CDT dental codes, and independently managing daily front desk operations. Known for delivering excellent patient care and high-quality service in fast-paced environments. Seeking a Front Desk position in a dental office where I can contribute strong organizational, communication, and problem-solving skills to support patients and staff.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Village of Dentistry
Hallandale, FL
08.2025 - Current
- Patient Scheduling & Appointment Management (Check-In/Check-Out)
- Dental Insurance Verification & Benefit Breakdowns
- CDT Dental Codes
- Front Desk & Office Administration
- Customer Service & Conflict Resolution
- Phone & In-Person Communication
- Basic Treatment Plan Support
Front Desk Receptionist
Sunset Smile Creations
Hialeah, FL
01.2025 - 08.2025
- Answered phone calls, scheduled appointments, and managed patient check-in/check-out.
- Handled dental procedure codes and prepared insurance breakdowns.
- Provided a welcoming and professional environment for patients.
- Payment processing & Copay & Patient payment
- Payment Processing, Copays & Patient Billing
Customer Service Representative
Target
Miami, FL
07.2023 - 08.2025
- Delivered exceptional customer service in a high-volume retail environment.
- Managed stressful situations and effectively resolved customer complaints.
- Processed transactions, returns, and inquiries with accuracy.
- Recognized for teamwork and positive attitude
Education
Bachelor of Arts - Faculty of Foreign Languages
University of Havana
Havana, Cuba06-2022
High School Diploma -
Pre University Vocational Martinez Tamayo
Havana, Cuba04-2017
Skills
- Patient scheduling & check- in /check-out
- Dental Insurance Verification & Breakdowns
- CDT Dental codes
- Front Desk & Office Management
- Customer services & conflict resolution
- Treatment plan support (Basic)
- Phone & in-Person Communication
- Trilingual: Spanish, English & French
Timeline
Front Desk Receptionist
Village of Dentistry
08.2025 - Current
Front Desk Receptionist
Sunset Smile Creations
01.2025 - 08.2025
Customer Service Representative
Target
07.2023 - 08.2025
High School Diploma -
Pre University Vocational Martinez Tamayo
Bachelor of Arts - Faculty of Foreign Languages
University of Havana