Nyanza Mack
West Palm Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail, food/beverage, & call center industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and detail-oriented with exemplary passion for customer support.
Overview
11
11
years of professional experience
Work History
Remote Call Center Customer Service Representative
Concentrix
05.2025 - Current
- Resolved customer inquiries efficiently, ensuring satisfaction and adherence to company policies.
- Managed high-volume calls, maintaining professionalism in fast-paced environment.
- Collaborated with team members to enhance service delivery and address customer concerns effectively.
- Documented customer interactions accurately in CRM systems for future reference and analysis.
- Accurately inputted data into CRM systems while multitasking across various systems
- Consistently maintained proper phone etiquette & a warm & friendly demeanor while on the phones with customers
Sales Associate
Le Macaron
10.2017 - 01.2024
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Trained new sales associates on operational procedures and customer engagement strategies.
- Implemented effective merchandising techniques to maximize product visibility and appeal.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Food handling/preparation of various coffee/tea beverages
- Demonstrated expertise in dessert knowledge and menu prices to provide accurate recommendations to customers.
Barista
Nordstrom
06.2022 - 01.2023
- Prepared high-quality coffee beverages following standardized recipes and techniques.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Assisted customers with menu selections and provided recommendations based on preferences.
- Managed cash register operations, including processing transactions and handling payments accurately.
- Collaborated with team members to enhance workflow efficiency during peak service hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Sales Associate
Flip Flop Shops
01.2019 - 05.2019
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Streamlined checkout processes, improving efficiency during peak business hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Beauty Sales Advisor
L'Occitane En Provence
West Palm Beach, FL
05.2016 - 06.2018
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Educated customers on product benefits, fostering informed purchasing decisions.
- Assisted in visual merchandising, ensuring appealing product displays and alignment with brand standards.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Delivered personalized skincare consultations to enhance customer satisfaction and product knowledge.
- Collaborated with store management to design and implement creative visual merchandising displays that showcased new products and promotions effectively.
Seasonal Worker
DSW Shoe Warehouse
08.2015 - 01.2016
- Assisted customers in selecting footwear, ensuring a positive shopping experience.
- Stocked and organized merchandise to maintain store presentation and accessibility.
- Processed transactions efficiently, handling cash and electronic payments accurately.
- Collaborated with team members to meet daily sales goals and customer service standards.
- Implemented visual merchandising strategies that enhanced product visibility and appeal.
- Resolved customer inquiries and concerns promptly, fostering loyalty and repeat business.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
Education
Bachelor of Science - Alternative Medicine
Everglades University
Boca Raton, FL07-2021
Skills
- Reporting and documentation
- Data entry
- Documentation and reporting
- Technical troubleshooting
- CRM navigation
- Written and oral communication
- Inbound phone calls
- Customer inquiries
- Positive attitude
- Empathy display
- Reliability and punctuality
- Multitasking and organization
Timeline
Remote Call Center Customer Service Representative
Concentrix
05.2025 - Current
Barista
Nordstrom
06.2022 - 01.2023
Sales Associate
Flip Flop Shops
01.2019 - 05.2019
Sales Associate
Le Macaron
10.2017 - 01.2024
Beauty Sales Advisor
L'Occitane En Provence
05.2016 - 06.2018
Seasonal Worker
DSW Shoe Warehouse
08.2015 - 01.2016
Bachelor of Science - Alternative Medicine
Everglades University