Nyasia Covington
Customer Service Representative
Raleigh,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Language
Work History
Rental Car Return Agent
EDS
12.2024 - Current
- Greet customers upon vehicle return and ensure a smooth, friendly drop-off experience.
- Inspect returned vehicles for damage, fuel levels, mileage, and cleanliness.
- Document inspection results and update rental records accurately in the system.
- Coordinate with cleaning and maintenance teams to prepare vehicles for next rentals.
- Maintain the return lot's organization and direct traffic flow as needed.
- Communicate with customers to resolve concerns and provide exceptional service.
Seasonal Team Member
Target
07.2024 - 09.2024
- Set up promotional and regular signage accurately.
- Stocked inbound inventory and maintained product displays.
- Supported guest services, including checkout lanes, digital fulfillment, and drive-ups.
Overnight Stocker
Walmart
09.2022 - 08.2024
- Stocked shelves and organized merchandise per planograms.
- Maintained cleanliness and identified damaged inventory.
- Reset merchandise for visual appeal and supported store operations.
Café Team Lead
Urban Air
02.2021 - 08.2022
- Managed inventory and placed supply orders.
- Trained new team members and supported daily operations.
- Monitored café cleanliness and production levels.
- Supervised cashiers and evaluated customer service performance.
Education
High School Diploma -
Knighdale High School of Collaborative Design
Knightdale, NC05-2021
Skills
Customer Service
Timeline
Rental Car Return Agent
EDS
12.2024 - Current
Seasonal Team Member
Target
07.2024 - 09.2024
Overnight Stocker
Walmart
09.2022 - 08.2024
Café Team Lead
Urban Air
02.2021 - 08.2022
High School Diploma -
Knighdale High School of Collaborative Design
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