NYASIA HARRIS
Catonsville,MD
Summary
Dedicated professional with over 3.5 years of experience in customer service and conflict resolution. Proven track record of enhancing customer satisfaction and fostering a welcoming environment. Seeking to apply expertise in a managerial role to drive team success and elevate service standards.
Overview
7
7
years of professional experience
Work History
SENIOR RESTAURANT MANAGER
Chick fil a
Reisterstown, Maryland
08.2019 - 09.2025
- Greeted and accommodated guests, building positive experience from first interaction.
- Prepared and served food and beverages to customers.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Managed multiple tasks simultaneously while maintaining high levels of accuracy.
- Provided detailed knowledge of menu items, including ingredients and special offers.
- Consistently met high standards for quality customer service established by management team.
- Operated cash register accurately to process payments for each guest's meal purchase.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Greeted customers in a friendly and professional manner, taking their orders promptly.
- Developed strong relationships with regular patrons by remembering preferences and special requests.
- Followed up with customers after meals to ensure satisfaction and resolve any issues quickly.
- Assisted in training new waitstaff members on proper procedures for taking orders and delivering meals.
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
- Assisted other waitstaff with tasks such as running food or drinks to tables.
- Maintained a positive attitude even during stressful situations or peak hours of operation.
- Restocked supplies such as condiments, tableware, napkins and utensils throughout the shift.
CHILDCARE WORKER
Lynne bricks
Owings mills, Maryland
12.2018 - 09.2019
- Promoted children's emotional development by encouraging respect of others.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Established positive relationships with parents by providing regular updates on their child's development.
- Displayed empathy towards all children while maintaining professional boundaries at all times.
- Demonstrated excellent organizational and communication skills while managing multiple tasks simultaneously.
- Read stories and sang songs to children.
- Ensured compliance with state regulations related to health, safety, and nutrition standards.
- Utilized problem solving techniques to resolve conflicts between the children.
- Encouraged children to be independent and think creatively.
Education
HIGH SCHOOL DIPLOMA -
Franklin High school
REISTERSTOWN, Maryland06.2019
Skills
- Hospitality
- Organization
- Persistence
- Leadership
- Full Service Restaurant Background
- Menu Planning
- Hiring and Training
- Customer Service Best Practices
- Conflict Resolution Techniques
- Guest Relations
- Corrective Actions
- Shift Management
References
References available upon request
Timeline
SENIOR RESTAURANT MANAGER
Chick fil a
08.2019 - 09.2025
CHILDCARE WORKER
Lynne bricks
12.2018 - 09.2019
HIGH SCHOOL DIPLOMA -
Franklin High school