Nyasia Hundley
Chester,SC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Diligent in maintaining high customer satisfaction and fostering loyalty.
Overview
26
26
years of professional experience
Work History
Director of Celebrations
TerraBella Senior Living Community
01.2024 - Current
- Plan, schedule, and direct programs that provide physical, social and emotional support for residents
- Maintain and prepare a database of resident assessments, participation and satisfaction
- Coordinate and supervise volunteer staff
Customer Service Representative
Foundever
01.2023 - 01.2024
- Managed over 100 inbound calls on a daily basis
- Effectively answered customer’s questions and resolved any issues
- Effectively navigated system tools such as Microsoft CRM and AI assistance tools
Life Enrichment Assistant
Willow Brooke Court
01.2019 - 01.2024
- Attend conferences and educational programs to enhance professional growth and development
Jewelry Sales Associate
Wal-Mart
01.2016 - 01.2019
- Recommend and help customers select merchandise based on their needs
- Resolve customer complaints and exercise sound judgments in issuing credits and exchanges to maintain high levels of customer satisfaction
- Manage customer layaway accounts
- Place special merchandise orders for customers
Life Enrichment Assistant
Agape Senior
01.2007 - 01.2015
- Coordinate and implement daily activity program designed to meet needs of residents/patients and staff
- Observe patient daily health and behavioral changes to maintain participants’ records of needs and services
- Attend trainings and workshops that pertain to senior care and related issues
- Create, design and publish monthly newsletter, calendar and flyers/marketing materials
- Perform other duties, such as, reception desk, customer service and dementia training
Sales Floor Representative
Target
01.2006 - 01.2008
- Provide customer service with knowledge of merchandise and store
- Maintain a clean work environment, stock shelves, and assist in promoting sales
- Perform cashier responsibilities, as needed
Sales Associate
Wal-Mart
01.2000 - 01.2006
- Assist customers with sales and information about products
- Operate cash register when necessary
- Manage inventory, order stock, price products and update shelves with new merchandise
- Maintain visual appearance of department by managing store displays
Education
Computer Science
York Technical College
Rock Hill, SC01-1999
Diploma - undefined
Booker T. Washington Highschool
Tuskegee, AL01-1997
Skills
- Proficient in Computers Microsoft Office
- EMR Systems
- Quick problem solving Basic typing skills Medical Terminology
- Customer relations
Timeline
Director of Celebrations
TerraBella Senior Living Community
01.2024 - Current
Customer Service Representative
Foundever
01.2023 - 01.2024
Life Enrichment Assistant
Willow Brooke Court
01.2019 - 01.2024
Jewelry Sales Associate
Wal-Mart
01.2016 - 01.2019
Life Enrichment Assistant
Agape Senior
01.2007 - 01.2015
Sales Floor Representative
Target
01.2006 - 01.2008
Sales Associate
Wal-Mart
01.2000 - 01.2006
Diploma - undefined
Booker T. Washington Highschool
Computer Science
York Technical College