Stephanie Osorio
Towson,MD
Summary
Selfless Activity Director with strong talents in planning and executing daily activities and encouraging resident participation. Adept at managing a monthly calendar, personalizing activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations. Also proven leader in enhancing community engagement and sales growth at Seaton Towson, adept at networking and organizational skills. Spearheaded innovative sales strategies and event planning, achieving significant customer satisfaction and performance goals. Excelled in team management and program development, fostering strong relationships and driving results through strategic planning and effective communication
Overview
9
9
years of professional experience
Work History
Director of Celebrations
Seaton Towson
10.2018 - Current
- Planned resident outings and special events.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Increased resident engagement in group activities by 50%.
- Developed strong relationships with residents and their families.
- Supervised volunteer staff in the planning and implementation of various activities.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Networked with community organizations and leaders for volunteer opportunities.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Sales Director
Seaton Towson
12.2023 - Current
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Exceeded sales goals through effective time management and resource allocations.
- Developed strong partnerships with external vendors to enhance product offerings and drive higher profit margins.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
Concierge Manager
Seaton Towson
10.2018 - Current
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Implemented and developed ticketing support and phone systems.
- Conducted competitive research to understand best practices and potential differentiators.
- Coordinated guest transportation arrangements, including airport transfers, car rentals, and limousine services.
- Established partnerships with local businesses to offer exclusive benefits or packages to hotel guests.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
Director of Activities
Frederick Villa Nursing & Rehabilitation Center
07.2015 - 10.2018
- Established a robust volunteer network to provide additional support during peak times or high-demand events.
- Boosted overall satisfaction of participants by tailoring activities to individual needs and preferences.
- Implemented a system for tracking attendance records, ensuring accurate reporting of participation rates..
- Evaluated program effectiveness by monitoring participant feedback and assessing key performance indicators.
- Arranged outings as part of recreational program.
Activity Assistant
Lorien Encore
03.2016 - 10.2018
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
- Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
Education
High School Diploma -
Catonsville High School
Catonsville, MD 06.2015
Skills
- Sales Strategies
- Networking and relationship building
- Goals and performance
- Presentations and public speaking
- Vendor Management
- Activity Organization
- Organizational Skills
- Event planning experience
- Program Development
- Understanding of budgeting
- Volunteer Recruitment
- Team Management
- Employee Evaluation
- Patient evaluations
Languages
Spanish
Native or Bilingual
Timeline
Sales Director
Seaton Towson
12.2023 - Current
Director of Celebrations
Seaton Towson
10.2018 - Current
Concierge Manager
Seaton Towson
10.2018 - Current
Activity Assistant
Lorien Encore
03.2016 - 10.2018
Director of Activities
Frederick Villa Nursing & Rehabilitation Center
07.2015 - 10.2018
High School Diploma -
Catonsville High School
Similar Profiles
Sadie ThomasSadie Thomas
Camp Counselor in Training at Seaton Hackney StablesCamp Counselor in Training at Seaton Hackney Stables
Ana Parra De FerrerAna Parra De Ferrer
Housekeeper at Seaton ResidenceHousekeeper at Seaton Residence
EMMANUEL NYANDOROEMMANUEL NYANDORO
SHELTER SUPPORT PERSON at SEATON HOUSE SHELTERSHELTER SUPPORT PERSON at SEATON HOUSE SHELTER