Ny'Asia Taylor
Florence,SC
Summary
I am a committed work from home customer service representative with experience in banking, sales, and roadside assistance. I'm seeking to transition my experience to your company, offering 6+ years of work experience in customer care and friendly professionalism.
Overview
6
6
years of professional experience
Work History
Credit Card Specialist
Global Payments
07.2024 - Current
- Providing assistance in a timely manner and accurate response over the phone and via e-mail
- Applying the verification system on every call to assure each caller is authorized for confidential bank information
- Providing information on rates, fees, policies, and other customer requests
- Sending out statements, balance history, and reissued cards via mail or fax
- Answering a large number of inbound calls on a daily basis (60+)
- Work with a creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new processes and technology
- Resolving customer complaints, account issues in a time efficient manner, while complying to all job requirements
- Processing payments and assisting with billing questions
- Assuring you monitor and report any fraudulent activity on account
- Maintain a great active tone, providing empathy
Online Banking Representative
PNC Bank
09.2022 - 04.2024
- Maintaining great customer service in a high call volume
- Assisting customers with setting up new online banking accounts, updating personal information, managing account settings, and resetting passwords
- Answering customer inquiries regarding online banking access, login issues, and bill pay functions
- Provide EXCELLENT customer service with a positive attitude to every customer, on every occasion
- Applying the verification system on every call to assure each caller is authorized for confidential bank information
- Promote bank products and services to clients and suggest products that align with needs
- Notating every call for training, reporting, and auditing purposes
- Review and report flagged transactions
- Understanding the needs of new customer and the resources available to me throughout the customer experience
Customer Service Agent
Urgently Roadside Assistance
02.2019 - 05.2021
- Receive calls from customers who are in need of emergencies such as vehicle breakdowns, flat tires, in need of a tow
- Gather information from customers to give to providers such as, vehicle breakdown type, location and any other customer need
- Using the Urgenty platform website to dispatch the nearest providers in the area
- Keeping customers updated with the time frame of the provider, monitoring eta
- Providing great communication with customers during their time of need and addressing any concerns
- Tracking and recording call details and service information correctly in the system
- Using the payment system to send providers the cost and payment based on the situation
- Monitored and tracked dispatch communication systems
Education
Diploma -
Darlington High School
Darlington, SC06.2017
Skills
- Technical Support
- Troubleshooting
- Customer Service
- Fast Learner
- Active listening
- Inbound and Outbound calls
- Typing speed 40-60 wpm
- Great Communication
- Compassionate
- Empathetic
- Problem solving
- Problem escalation
- Zendesk
- Workday
- Google Teams
- Microsoft Word
- Microsoft Docs
- Microsoft Outlook
- Microsoft Excel
Timeline
Credit Card Specialist
Global Payments
07.2024 - Current
Online Banking Representative
PNC Bank
09.2022 - 04.2024
Customer Service Agent
Urgently Roadside Assistance
02.2019 - 05.2021
Diploma -
Darlington High School