Nyasia Wilson
Rochester
Summary
Dynamic Senior Housing Retention Specialist at Catholic Charities with over 11 years of customer service experience. Expert in crisis intervention and case management, successfully empowering clients to secure stable housing. Proven ability to collaborate effectively with multidisciplinary teams, enhancing client satisfaction and outcomes through dedicated support and innovative outreach strategies.
Overview
9
9
years of professional experience
Work History
Senior Housing Retention Specialist
Catholic Charities
Rochester
03.2025 - Current
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Conducted initial phone screenings to determine if applicants met job requirements.
- Reviewed client files regularly for accuracy and completeness.
- Provided support and mentoring for less experienced Housing Retention Specialist.
- Collaborated closely with other departments such as medical staff or social workers regarding client care issues.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Trained newly hired top talent to fill key positions and maximize productivity.
Housing Retention Specialist
Catholic Charities
Rochester
07.2024 - Current
- Documented services and collected required data for evaluation.
- Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Coordinated move-in activities for new tenants including furniture donations, apartment cleaning, installation of safety equipment.
- Advised tenants of their rights under local landlord tenant laws and regulations.
- Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Developed outreach strategies to engage homeless individuals living in encampments or shelters into supportive housing programs.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
Case Manager
Catholic Charities
04.2024 - Current
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Collaborated with community members to develop and implement service initiatives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
04.2022 - 03.2024
- Coordinates activities of Outpatient Access Specialists
- Acts as acts as a resource to staff performing those functions in a clinic setting
- Monitors and assures that all functions are completed in an accurate, efficient, and customer friendly manner
- Assists clinic supervisor or manager through various aspects of operational support which may include assisting with lead duties such as personnel related matters, including performance evaluations, and developing plans for improvement in staff member's completion of assigned activities
- Receives minimal direction from physician, mid-level providers, department head and/or administrative officer
- Is responsible for independently planning, executing and evaluating own work
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Caseworker
Monroe County Department, Human Services
05.2019 - 03.2022
- An entry level position involving both initial and continuing contact with clients, applicants, patients and patient families
- Employees assist Social Workers, Case Workers, Examiners and other professional staff at the
- Department of Human Services, help clients deal with crisis situations including, but not limited to, economic, social or medical problems
- The employee reports directly to, and works under the direct supervision of, social caseworkers, medical caseworkers, or other higher level staff
- Supervision of others is not a responsibility of this class
- Does related work as required.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
Youth Apprentice (Internship)
Rochester Regional Health
08.2016 - 03.2019
- 4500 (General Surgery)
- 3800 (Mother/Baby)
- Information desk
- Emergency (Adults)
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Responded to bell or light signal calls to assist patients with needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Education
Associate of Science - Social Work
Monroe Community College
Rochester, NY05-2025
High school diploma -
World of Inquiry High School
Rochester, NY06.2017
Skills
- Customer service (11 years)
- Social Work
- Case Management
- Hospital Experience
- Crisis Intervention
- English
- Human services (3 years)
- Scheduling
- Documentation and Reporting
- Information Confidentiality
- Spreadsheet Tracking
- Decision-Making
- Annual Case Reviews
- Email and Telephone Etiquette
- Home Visits and Inspections
- Written Communication
- Time management abilities
- Teamwork and collaboration
- Community Outreach
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer Authorized to work in the US for any employer
References
References available upon request.
Education
other
Languages
4
Timeline
Senior Housing Retention Specialist
Catholic Charities
03.2025 - Current
Housing Retention Specialist
Catholic Charities
07.2024 - Current
Case Manager
Catholic Charities
04.2024 - Current
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
04.2022 - 03.2024
Caseworker
Monroe County Department, Human Services
05.2019 - 03.2022
Youth Apprentice (Internship)
Rochester Regional Health
08.2016 - 03.2019
Associate of Science - Social Work
Monroe Community College
High school diploma -
World of Inquiry High School