NYASIA N. VILLALOBOS
North Pole,Alaska
Summary
Top-performing professional with extensive experience in coaching, customer service, and organization. Proven track record of optimizing office operations and contributing to team success. Demonstrated reliability and adaptability in meeting changing needs. Highly skilled in organization, communication, and multitasking. Recognized for reliability and ability to thrive in dynamic work environments. Possesses an excellent collaborative mindset, ensuring seamless team operations and goal achievement.
Overview
13
13
years of professional experience
Work History
Branch Manager
KeyBank
Fairbanks, AK
11.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with my team to strategize sales techniques to increase branch production and customer service.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Office Manager
Fairbanks Daily News-Miner
Fairbanks, Alaska
06.2022 - 11.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Personal Banker
Wells Fargo
Fairbanks, AK
03.2021 - 06.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
Store Manager
Zales The Diamond Store
Fairbanks, AK
04.2016 - 03.2021
- Managing over $1.5 million of store inventory
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Manager
Icing by Claire
Fairbanks, AK
07.2015 - 04.2016
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
Assistant Manager
Cato Fashions, Cato
Orlando, FL
03.2012 - 07.2015
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
No Degree - Psychology
University of Alaska Fairbanks
Fairbanks, AK05.2026
Valencia Community College
Kissimmee, FL2014
Cypress Creek High School
Orlando, FL2013
Skills
- Customer Satisfaction
- Coaching and Training
- Volunteer
- Event Preparation
- Time Management
- Goals and Performance
- Multitasking and Organization
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
KeyBank
11.2022 - Current
Office Manager
Fairbanks Daily News-Miner
06.2022 - 11.2022
Personal Banker
Wells Fargo
03.2021 - 06.2022
Store Manager
Zales The Diamond Store
04.2016 - 03.2021
Assistant Manager
Icing by Claire
07.2015 - 04.2016
Assistant Manager
Cato Fashions, Cato
03.2012 - 07.2015
Valencia Community College
Cypress Creek High School
No Degree - Psychology
University of Alaska Fairbanks