NYAYANG TOANG
Fairborn,United
Summary
SOCIAL SERVICES AIDE Self-motivated. Dedicated to helping others. A loyal employee with varied experience including counseling, case manager, youth care worker as well social administrative duties. Passionate about caring for others both on and off duties. Experience includes assessments of clients possessing a variety of emotional, mental, and behavioral problems; counseling and guidance to individuals, families, and groups with substance abuse and interpersonal issues; and report creation documenting previous client investigations, evaluations, and counseling sessions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Youth Worker, Full-Time 40hrs
Every Child's Hope Evangelical Children's Home
Kansas City , MO
09.2015 - 04.2016
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Provided key emotional support to special needs youth.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Facilitated youth development and leadership programs for young people from diverse backgrounds.
Social Work Administrative Intern, Full-Time 40hrs
Jewish Vocational Services
Kansas City , MO
08.2015 - 04.2016
- Interviewed individually and families to determine what services would best address their needs
- Advised patients on community resources, made referrals, and recommended treatment plans
- Delivered comprehensive case management services
- Developed refugee policies
- Created and implemented safety plans for clients
- Make referrals and initiate services to address mental health and substance abuse issues where possible.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Care Coordinator-Full-Time 40hrs
Choices Coordinated Care Solutions
Dayton , OH
07.2022 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Supported clients with mental support and physical activities to accomplish the quality of life and sustain needs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
School Social Worker, Full-Time 40hrs
Brevard Public Schools
Palm Bay , FL
09.2019 - 07.2021
- Provide professional development training- Trauma Informed Care to 324 staff members.
- Facilitate weekly counseling groups.
- Collaborated with schools, family services, and health care providers to determine services and aid with psychosocial assessments.
- Created intervention and treatment plans for students in need of assistance.
- Provided educational support services to students with emotional, intellectual and physical disabilities.
- Identified student barriers to self-sufficiency and created relevant IEPs.
- Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting.
- Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
- Completed psychosocial histories of students under evaluation.
- Supported students, teachers and families during crisis situations.
- Collaborated with students, teachers, administrators, parents and outside agencies.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Participated in IEP, RTI, and other related meetings that determined and implemented school-wide policies.
- Provided group and individual counseling to address problems.
- Trained and guided teachers on how to identify and support students.
- Created intervention and treatment plans for students in need of assistance.
- Collaborated with schools, family services, and health care providers to determine services and aid with psychosocial assessments.
- Collaborated with schools, family services and health care providers to determine services and aid with psychosocial assessments.
Case Manager, Full-Time 40hrs
US. Committee for Refugees and Immigrants
Des Moines , IA
11.2016 - 05.2017
- Ensured timely delivery of pre-arrival core services and fulfillment of requirements
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
Home Counselor, Full-Time 40hrs
Children & Family
Des Moines , IA
08.2016 - 11.2016
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted clients in exploring career options and vocational goals.
- Coordinated community resources and secured referrals.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted individuals with addressing disabilities and developing career plans.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
Counselor, Full-Time 40hrs
Crosswinds Youth Services
Cocoa , FL
07.2014 - 07.2015
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Conducted evaluations to help patients develop measurable treatment goals.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Designed safe and supportive environment for clients to discuss issues.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
Youth Specialist, Full-Time 35hrs
Lutheran Services of Iowa
Waverly , IA
09.2013 - 07.2015
- Planned and executed activities to promote skill and talent development.
- Facilitated group sessions and provided one-on-one support.
- Maintained safety and security of youth under care.
- Maintained documentation and records of training activities and group events.
- Coordinated transitional services for youth of diverse backgrounds.
- Developed individual and group programs to encourage prosocial behaviors.
- Accommodated youths with academic and vocational trainings to deliver information on future career opportunities.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
An intern Case manager, Full-Time 40hrs
Catholic Charities Refugee Resettlement
Des Moines , IA
05.2013 - 08.2013
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Provided support to social service clients in navigating available resources.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and implemented programs to engage and empower underserved populations.
- Monitored and evaluated impact of social services on community.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Masters of Social Work - Social Work Administrative
University of Northern Iowa
Cedar Falls, IA06.2014
Bachelor of Arts - Social Work
University of Northern Iowa
Cedar Falls, IA08.2013
Skills
- Microsoft Office
- Critical Thinking
- Patient Care and Monitoring
- Organizational Skills
- Active Listening
- Multidisciplinary Team Collaboration
- Social Perceptiveness
- Case Management
Certification
- Certified Information Technology
- Certified Diversity, Equity and Inclusion
- Licensed Life, Accidental and Health Insurance- 2 years
Languages
Nuer
Native or Bilingual
Timeline
Care Coordinator-Full-Time 40hrs
Choices Coordinated Care Solutions
07.2022 - Current
School Social Worker, Full-Time 40hrs
Brevard Public Schools
09.2019 - 07.2021
Case Manager, Full-Time 40hrs
US. Committee for Refugees and Immigrants
11.2016 - 05.2017
Home Counselor, Full-Time 40hrs
Children & Family
08.2016 - 11.2016
Youth Worker, Full-Time 40hrs
Every Child's Hope Evangelical Children's Home
09.2015 - 04.2016
Social Work Administrative Intern, Full-Time 40hrs
Jewish Vocational Services
08.2015 - 04.2016
Counselor, Full-Time 40hrs
Crosswinds Youth Services
07.2014 - 07.2015
Youth Specialist, Full-Time 35hrs
Lutheran Services of Iowa
09.2013 - 07.2015
An intern Case manager, Full-Time 40hrs
Catholic Charities Refugee Resettlement
05.2013 - 08.2013
Masters of Social Work - Social Work Administrative
University of Northern Iowa
Bachelor of Arts - Social Work
University of Northern Iowa
- Certified Information Technology
- Certified Diversity, Equity and Inclusion
- Licensed Life, Accidental and Health Insurance- 2 years
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