Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nyaysia Alicea

Galloway,NJ

Summary

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Act-On Women's Health OB/GYN
08.2023 - 02.2025
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Facilitated communication between patients and medical staff, ensuring smooth information flow.
  • Processed insurance claims and verified patient coverage for accurate billing procedures.
  • Maintained organized patient records in electronic health systems for quick access.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw daily operations, ensuring compliance with HIPAA regulations and office policies.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

CNA

United Methodist Communities
04.2021 - 08.2023
  • Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
  • Assisted nursing staff with patient assessments and routine medical procedures, enhancing team efficiency.
  • Administered medication and monitored vital signs, contributing to patient safety and well-being.
  • Developed individualized care plans in collaboration with interdisciplinary teams, improving resident health outcomes.
  • Trained new staff on best practices for resident care, fostering a culture of excellence within the team.
  • Implemented infection control protocols, reducing the risk of outbreaks within the community.
  • Advocated for residents' needs through effective communication with families and healthcare providers.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Sales Associate

Yankee Candle
11.2020 - 03.2021
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Managed inventory levels, ensuring product availability and timely restocking.
  • Trained new sales associates on product knowledge and sales techniques.
  • Developed promotional displays to increase product visibility and drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Barista

Starbucks
05.2017 - 12.2020
  • Trained and mentored new baristas on beverage preparation and customer service protocols.
  • Streamlined beverage preparation processes, enhancing efficiency during peak hours.
  • Managed inventory levels, ensuring availability of quality ingredients and supplies.
  • Delivered exceptional customer experiences by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to maintain cleanliness and organization in the work environment.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Cashier

Acme Markets, Inc
06.2015 - 09.2017
  • Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
  • Assisted customers with inquiries and product locations to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
  • Managed inventory restocking by coordinating with team members for optimal product availability.

Education

Middle Township High School
Cape May Court House, NJ
06-2019

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Cash handling
  • Problem-solving skills
  • Guest relations
  • Appointment scheduling
  • Confidentiality handling
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy

Certification

CPR certified

Timeline

Front Desk Receptionist

Act-On Women's Health OB/GYN
08.2023 - 02.2025

CNA

United Methodist Communities
04.2021 - 08.2023

Sales Associate

Yankee Candle
11.2020 - 03.2021

Barista

Starbucks
05.2017 - 12.2020

Cashier

Acme Markets, Inc
06.2015 - 09.2017

Middle Township High School

Similar Profiles

CREATE PROFILE
Nyaysia Alicea