Nychelle Hill
Broken Arrow,OK
Summary
Hardworking employee with over 20 yrs of experience in customer service, multitasking and time management. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Women’s Sportswear Specialty Shop Manager
Scheels
Tulsa, Oklahoma
05.2024 - Current
- Implement strategies to increase sales and profitability of the shop.
- Analyze sales data to identify trends in consumer behavior.
- Enforce company policies regarding employee conduct, attendance, dress code.
- Track stock levels on a regular basis to avoid out-of-stock situations.
- Assist customers with product selection, sizing and styling.
- Maintain up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Attend weekly team meetings to review performance goals and objectives.
- Organize product knowledge training for training events.
Scheduling Specialist
Advanced Pain Management Center of Oklahoma
Tulsa, OK
11.2022 - Current
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Communicated regularly with patients via phone, email, or text message regarding upcoming appointments or changes to existing scheduled appointments.
- Coordinated with other departments within the organization to facilitate smooth workflow between departments during peak hours of operation.
- Responded promptly and professionally to customer service inquiries through phone calls or emails.
- Instructed patients regarding how to prepare for appointments.
Chiropractic Assistant
Newcomb Chiropractic
Broken Arrow, OK
06.2020 - 11.2022
- Scheduled patients for multiple providers.
- Collected forms, scanned insurance cards, and coordinated patient information for billing and insurance processing.
- Input patient data and provided appropriate updates to patient’s demographics and insurance information.
- Performed insurance verification and input data in order to calculate co-pays and/or co-insurance payments for each patient and process payments at check out.
- Reconciled daily payment totals at end of day and prepared bank deposits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking
Sales/Store Manager
J Spencer Boutique & Gifts
Tulsa, OK
01.2018 - 04.2020
- Developed and implemented strategic merchandising plans to boost revenues and reduce expenditures while maintaining payroll within budget.
- Handled high volume sales with cash, credit and gift card transactions, balancing multiple registers at end of shift with 100% accuracy rate.
- Established meaningful relationships with customer base to ensure repeat business.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Motivated staff and increased sales 20% over LY through incentives, reward-based programs and positive reinforcement of good sales practices.
Assistant Store Manager
Lane Bryant
Tulsa, OK
02.2013 - 05.2016
- Cacique Manager awarded top producing lingerie department within our region.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Trained staff on daily duties, provided feedback, resulting in improved performance and customer satisfaction.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored and processed payroll weekly to ensure the store stayed on budget.
First Assistant Manager
Maurices
Broken Arrow, OK
08.2010 - 02.2013
- Supported store manager by implementing directives, coaching employees and resolving front-line issues.
- Helped with daily cash management, resolved drawer inaccuracies and prepared daily deposits.
- Minimized shrinkage and product loss by effectively managing inventory controls.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
- Responsible for producing 25% of sales in 2012 when we hit our first milestone and became a “million dollar store”.
Store Manager
Fast Forward Skate Shop
Tulsa, OK
01.1999 - 02.2007
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Awarded Top Sales in the entire company for Junior’s Swimwear, chosen to assist swim buyer with purchase of swim inventory.
Education
Associate of Applied Science - Business Administration
OSU-Okmulgee
Okmulgee, OK05.1996
Skills
- Effective communicator
- Organized planner & multitasker
- Inventory control
- Merchandise Strategizing
- Problem-Solving
- Loss Prevention
- Coaching and Mentoring
- Visual Merchandising
Timeline
Women’s Sportswear Specialty Shop Manager
Scheels
05.2024 - Current
Scheduling Specialist
Advanced Pain Management Center of Oklahoma
11.2022 - Current
Chiropractic Assistant
Newcomb Chiropractic
06.2020 - 11.2022
Sales/Store Manager
J Spencer Boutique & Gifts
01.2018 - 04.2020
Assistant Store Manager
Lane Bryant
02.2013 - 05.2016
First Assistant Manager
Maurices
08.2010 - 02.2013
Store Manager
Fast Forward Skate Shop
01.1999 - 02.2007
Associate of Applied Science - Business Administration
OSU-Okmulgee