Catina Adams
Lithonia,GA
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
20
20
years of professional experience
Work History
Assistant Manager Specialty Sales Manager
Home Depot
Winston-Salem, NC
03.2021 - 02.2023
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
- Trained and mentored employees to grow sales market and increase customer satisfaction.
Department Manager
Home Depot
Wilmington, NC
07.2014 - 03.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Appliance Sales Specialist
Home Depot
Wilmington, NC
07.2013 - 06.2014
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Relayed information regarding current store promotions, sales and special events to customers.
- Drove team revenue totals by bringing in top sales numbers.
- Utilized internet along with store systems to check item availability in store inventory.
Cashier
Home Depot
Wilmington, NC
01.2013 - 07.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Speech Language Pathologist Assistant
Harbor Speech And Language, Inc
Wilmington, NC
08.2003 - 12.2012
- Performed clerical duties to prepare therapy materials and schedule exercises and activities.
- Implemented and adhered to therapeutic treatment plans and protocols in recommended setting to optimize patient response.
- Liaised with Speech Language Pathologist to conduct speech and language screening to assess needs for intervention and treatment.
Education
Associate of Arts - Sociology
Cape Fear Community College
Wilmington, NC05.2014
Associate of Science - Speech-Language Pathology And Audiology Assistant
Fayetteville Technical Community College
Fayetteville, NC05.2002
High School Diploma -
South Florence High School
Florence, SC06.1992
Skills
Critical Thinking
Customer Service Oriented
Organized
Problem solving
Effective Communicator
Timeline
Assistant Manager Specialty Sales Manager
Home Depot
03.2021 - 02.2023
Department Manager
Home Depot
07.2014 - 03.2021
Appliance Sales Specialist
Home Depot
07.2013 - 06.2014
Cashier
Home Depot
01.2013 - 07.2013
Speech Language Pathologist Assistant
Harbor Speech And Language, Inc
08.2003 - 12.2012
Associate of Arts - Sociology
Cape Fear Community College
Associate of Science - Speech-Language Pathology And Audiology Assistant
Fayetteville Technical Community College
High School Diploma -
South Florence High School