Samantha Campanelli

sDirected end-to-end specialty infusion referral operations across Buffalo, Rochester, and Syracuse, coordinating IVIG and other infusion therapies while strengthening relationships with Neurology, Rheumatology, Allergy/Immunology, and GI practices.

• Collaborated with clinical and non-clinical teams to deliver infusion therapy education to provider staff, improving understanding of patient eligibility, and streamlining home-infusion onboarding for timely therapy starts.
• Expanded referral volume by educating new practices through targeted cold calling, 10 in-office visits daily, and relationship building with key clinical decision makers.
• Consistently achieved quarterly gram-based performance goals by expanding provider relationships, and driving increased referral activity across the territory.
• Managed territory referral pipeline by tracking sources, stages, and onboarding metrics to identify growth opportunities, and optimize performance.

• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs, while avoiding unnecessary delays or errors.
• Cultivated and maintained close professional relationships with management, fellow employees and restaurant clientele.

• Developed recruiting strategies to identify qualified candidates and build network.
• Built strong relationships with internal and external candidates to ensure excellent hiring experience.
• Contacted potential candidates by phone, discussing job requirements and candidate qualifications.

• Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.