Kristie Young
Account Manager
Riverbank,CA
Summary
To seek and maintain a full-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Sr. Account Manager
G3 Enterprises
Modesto, CA
11.2015 - Current
- Customer service, clerical and administrative duties with a high level of responsibility
- Control and complete special projects related to wine label printing
- Perform under heavy demands with low error ratio
- Excellent Attendance
- Detail Oriented
- Customer Driven
- Recorded accurate and efficient records in customer database.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Admitting Supervisor
Tenet Healthcare
Modesto, CA
01.2011 - 01.2015
- Maintained professional and cooperative relationships with patients, physicians, peers
- Maximized revenues
- Met admissions financial standards
- Met admissions operational standards
- Medicare, Medi-Cal, HMO, PPO, EPO, etc.
Education
Associates of Science - Behavioral Social Science
Modesto Junior College
Modesto, CASkills
- Customer Relations
- Leadership
- Communication
- Problem Solving
- Developing Relationships
- Adaptability
- Time Management
- Radius Software Proficiency
- Team Management
- Troubleshooting
- Organization
Timeline
Sr. Account Manager
G3 Enterprises
11.2015 - Current
Admitting Supervisor
Tenet Healthcare
01.2011 - 01.2015
Associates of Science - Behavioral Social Science
Modesto Junior College