Sarah Abbott
Austin,TX
Summary
High-achieving account manager offering extensive experience in developing account plans, increasing revenue and deepening customer relationships. Excellent communication and problem solving abilities. Ready to bring several years' experience to challenging new position with industry-leading team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Account Manager
NinjaOne LLC
Austin, TX
08.2022 - Current
- Cultivate and nurture long-term client relationships, acting as a trusted advisor and strategic partner
- Serve as primary point of contact for any and all inquiries, escalations, issue resolutions
- Drive revenue growth through proactive upselling and cross-selling initiatives, identifying opportunities to enhance client value and generate additional business
- Consistently hit and or exceeded my projected monthly revenue
- Collaborate closely with cross-functional teams to coordinate the execution of client projects and initiatives
- Analyze client data and performance metrics to identify trends, opportunities to drive client success
- Stay abreast of industry trends, market developments, and competitor activities to inform account strategies and enhance client engagement.
Engagement Manager
Newchip
Austin, TX
06.2021 - 08.2022
- Develop and execute Internal and external events and partnership strategies
- Creating data gathering processes to increase efficiency
- Analyze and report on the success of events and entrepreneurial engagement
- Identify new opportunities and audiences to partner with Newchip.
Program Advisor
Newchip
Austin, TX
06.2021 - 12.2021
- Manage a client portfolio of over 200 entrepreneurs
- Advise founders on Investor Relations team strategy and course curriculum
- Analyze Data Room, Pitch Decks, Term Sheets to manage individual blockers
- Advise founders on curating meetings with Investors
- Upsell products adding value to the customer.
Account Manager
ENCORE
Washington, DC
12.2019 - 03.2021
- Manage multiple large-scale Audio-Visual sales accounts for events held in the Omni Shoreham Hotel
- Correspond with various internal departments and clients to meet event requirements, including walk throughs, audio/visual needs, and EOS compliance.
Program Inspector
CACI
Chantilly, VA
07.2018 - 09.2019
- Oversee the receiving, tracking, and analysis of National Background Investigation Bureau (NBIB) inspections
- Devise methodologies for internal audits to improve performance and compliance throughout the program
- Correspond with NBIB employees to discuss contractual requirements, findings, and results of inspection to promote communication and understanding between the customer and CACI.
Case Reviewer
CACI
Chantilly, VA
07.2018 - 11.2018
- Manage security clearance investigations and field investigations
- Meet NBIB's complex investigation standards across all different case types
- Ensure field investigators reports are accurate, reasonable, and clear to the adjudicator and that all flagged issues are fully restored.
Account Manager
Tom James Company
Annandale, VA
08.2017 - 07.2018
- Nurture clientele in an entrepreneurial environment which provides customized wardrobes for individuals
- Consult on their wardrobe needs, offer exceptional personal service and exceed client expectations by providing frequent information about the custom clothing industry, personal services, and technical information.
Account Manager
DLT Solutions
Herndon, VA
12.2015 - 08.2017
- Certified reseller of Oracle solutions for the Department of Defense, Federal, and State and Local Agencies
- Engage with Oracle Representatives and clients to discuss technical needs within a hardware and software environments
- Generate new business opportunities and further develop relationships with DBA's, CIO's, procurement officers.
Education
Bachelors of Arts - Communications
Christopher Newport University
Newport News, VA05.2015
Skills
- Customer Success
- Account Management
- Sales / Outbound / Full Cycle
- Internal Auditing
- Managed Service Providers
- Enterprise & SMB Dealings
- Software as a Service (SaaS)
- RMM Software
- PIPS (CACI's Internal Data System)
- Salesforce / Salesloft
- Mondaycom / HubSpot / Slack
- LinkedIn Sales Navigator
- Discovery
- Contract Management
- Program Planning & Development
- Problem Anticipation & Resolution
- Client Relations
- Complaint Resolution
- Business Growth
- Customer Service-Driven
- Consulting/Advising
- Revenue Generation
- Customer Relations
- Strategic Planning
- Business Development
Certification
CACI NIRT Academy - New Investigator and Reviewer Training (August 2018)
Clearances
DoD Top Secret Eligible
Timeline
Sr. Account Manager
NinjaOne LLC
08.2022 - Current
Engagement Manager
Newchip
06.2021 - 08.2022
Program Advisor
Newchip
06.2021 - 12.2021
Account Manager
ENCORE
12.2019 - 03.2021
Program Inspector
CACI
07.2018 - 09.2019
Case Reviewer
CACI
07.2018 - 11.2018
Account Manager
Tom James Company
08.2017 - 07.2018
Account Manager
DLT Solutions
12.2015 - 08.2017
Bachelors of Arts - Communications
Christopher Newport University
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