Gracie King
San Diego,CA
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and growing client relationships through sales execution and fantastic communication. A positive, efficient team player with an entrepreneurial spirit known for excelling on various tasks and projects.
Overview
5
5
years of professional experience
Work History
Sr. Account Manager
Flexport
09.2022 - Current
- Lead, manage, and grow an enterprise Book of Business
- Key contributor to client success and increasing freight volume and commercial products
- Expanded the San Diego book of business by 25% with new customers, generating an estimated net revenue of +300k from Q4 2022 to Q2 2023
- Prepare and present performance insights to clients quarterly to drive account strategy, identity opportunities, and solutions
- Collaborate cross-functionally with global teams to foster strong feedback loops and solve business problems.
Client Solutions Associate & Sr. Client Solutions Associate
Flexport
07.2020 - 09.2022
- Manage and grow an enterprise Book of Business
- Responsible for customer success and retention, overseeing shipment operations and the customer's financial health.
Global Operations Associate
Flexport
08.2019 - 07.2020
- Operational lead in executing international shipment milestones
- Strong and agile problem-solving based on customer delivery priorities and the unpredictable nature of international logistics.
Assistant Inventory Planner
Pottery Barn
11.2018 - 08.2019
- Ownership of in-season inventory management and planning future seasons
- Collaborated with merchandising, sourcing, and international vendors to ensure timely delivery.
Supply Chain Analyst
Pottery Barn
06.2018 - 11.2018
- Facilitated purchase order placement for all Pottery Barn divisions and tracked them through their entire lifecycle.
Education
Bachelor of Business Administration - Supply Chain Management
Texas Christian University
Skills
- Account Management
- Customer Success
- Licensed Real Estate Salesperson
- Salesforce (SFDC)
- Looker
- Google Suite
- Microsoft Suite
- Expert Excel Certified
- Team Leadership
- Training
- Sales
- Customer Onboarding
- Financial Health
- International Logistics
- Operational Excellence
- Communication Skills
- Commercial Development
- Data Analysis
- Strong Presenter
- Confident Speaker
Pickleball
A fun hobby of mine that I picked up during the pandemic. I love the game and the open play aspect. My family is really into it too so we often have pickle showdowns during the holidays!
Timeline
Sr. Account Manager
Flexport
09.2022 - Current
Client Solutions Associate & Sr. Client Solutions Associate
Flexport
07.2020 - 09.2022
Global Operations Associate
Flexport
08.2019 - 07.2020
Assistant Inventory Planner
Pottery Barn
11.2018 - 08.2019
Supply Chain Analyst
Pottery Barn
06.2018 - 11.2018
Bachelor of Business Administration - Supply Chain Management
Texas Christian University