Michael Ward
Marion,NC
Summary
Enthusiastic sales professional with multiple years of experience in sales. Skilled at building relationships, understanding customer needs, and closing deals. Proven record of exceeding sales targets and driving customer satisfaction. I am eager to bring my passion for sales to a new opportunity.
Overview
13
13
years of professional experience
Work History
Sr. Account Manager
AT&T
Asheville, NC
03.2025 - Current
- Led cross-functional teams to develop and implement strategic account plans, enhancing customer satisfaction.
- Cultivated long-term relationships with key clients, resulting in increased retention and loyalty.
- Analyzed market trends to identify growth opportunities, driving revenue enhancement strategies.
- Mentored junior account managers, fostering professional development and improving team performance.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Sold new products and services and developed new accounts to maximize revenue potential.
Roof inspector
Woot roofing
Morganton, NC
05.2024 - Current
- Established strong relationships with contractors and suppliers to optimize material sourcing.
- Educated clients on roofing options, warranty details, and maintenance best practices.
- Conducted in-depth roof assessments to determine project requirements and potential challenges.
Real estate agent
EXP
Marion, NC
02.2024 - Current
- Negotiated sales agreements, ensuring favorable terms for clients and maximizing property values.
- Guided clients through the buying and selling process, providing expert advice on investment opportunities.
- Negotiated, facilitated, and managed real estate transactions.
Sales associate
Marion CDJR
Marion, NC
03.2021 - 10.2023
- Built strong customer relationships to enhance sales opportunities and retention.
- Conducted vehicle demonstrations to highlight features and benefits effectively.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Trained new sales staff on product knowledge and effective selling techniques.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
Correctional Officer
NCDPS
Marion, NC
05.2020 - 03.2021
- Monitored inmate behavior to maintain safety and security within facility.
- Conducted regular inspections of premises to identify potential hazards or violations.
- Collaborated with team members to implement emergency response procedures effectively.
- Trained junior officers on protocols for conflict resolution and crisis management.
Coordinator
Ingles distribution center
Black mt, NC
10.2012 - 04.2020
- Analyzed workflow processes to identify areas for continuous improvement and cost reduction.
- Streamlined communication between departments to facilitate cross-functional collaboration.
- Led initiatives to optimize resource allocation, resulting in improved productivity levels.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Education
High School Diploma -
Hiset
Marion, NCSkills
- Schedule management
- Excellent negotiation skills
- Partnership development
- Customer relations
- Territory management
- Goals and performance
- Staff management
- Sales expertise
- Sales tactics
- Cold calling
- Account growth
- Client services oversight
- Leadership management trained
- Client relationship management
- Client acquisition
- CRM systems
- Customer relationships
- Customer satisfaction
Accomplishments
Licensed real estate agent in North Carolina
Timeline
Sr. Account Manager
AT&T
03.2025 - Current
Roof inspector
Woot roofing
05.2024 - Current
Real estate agent
EXP
02.2024 - Current
Sales associate
Marion CDJR
03.2021 - 10.2023
Correctional Officer
NCDPS
05.2020 - 03.2021
Coordinator
Ingles distribution center
10.2012 - 04.2020
High School Diploma -
Hiset