Stephanie Fierro
Thousand Oaks
Summary
Professional with proven track record in account management, delivering impactful results through strategic planning and client relationship building. Expertise in leading cross-functional teams, driving sales growth, and adapting to evolving business needs. Strong skills in negotiation, problem-solving, and project management ensure successful outcomes and high client satisfaction. Known for reliability, flexibility, and collaborative approach to achieving team goals.
Overview
8
8
years of professional experience
Work History
Sr. Account Manager
Immedia
07.2022 - Current
- Achieved and exceeded company defined sales quotas
- Managed client relationships, ensuring satisfaction and retention through personalized service.
- Developed strategic account plans to align with client goals and drive business growth.
- Led cross-functional teams in delivering tailored solutions that addressed client needs.
- Analyzed market trends and competitor activities to inform strategic decision-making for accounts.
- Mentored junior team members, fostering skills development and improving overall account management efficiency.
- Coordinated contract negotiations, securing favorable terms that enhanced profitability for clients.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Successful in maintaining and growing revenue for service agreements
University Counselor
Grand Canyon Education
01.2019 - 06.2022
- Increased university enrollment rates by guiding students through the application process and providing valuable insights into college choices.
- Surpassed monthly, quarterly, and yearly student enrollment targets through strategic outreach initiatives.
- Developed targeted outreach initiatives that successfully transformed cold leads into enrolled students, contributing to program growth.
- Developed comprehensive academic plans for students, resulting in higher graduation rates and overall success.
- Provided expert advice on financial aid options, helping families navigate the complexities of scholarships, grants, and loans.
Education
Master of Science - Psychology
Grand Canyon University
Phoenix, AZ10-2023
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ06-2019
Skills
- Business development
- Schedule management
- Project management
- Partnership development
- Vendor management
Languages
Spanish
Native or Bilingual
Timeline
Sr. Account Manager
Immedia
07.2022 - Current
University Counselor
Grand Canyon Education
01.2019 - 06.2022
Master of Science - Psychology
Grand Canyon University
Bachelor of Science - Psychology
Arizona State University