Nyckie Bossou
Pawtucket,RI
Summary
Dedicated Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mass General Hospital
Waltham, MA
01.2024 - Current
- Interview and engage patients to obtain medical history, chief complaints, and vital signs.
- Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organize charts, documents, and supplies to maintain team productivity.
- Secure patient information and maintain patient confidence by completing and safeguarding medical records.
- Assess, document, and monitor vital signs for patients within an outpatient setting.
- Maintain inventory.
- Assist with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Follow principles of asepsis and infection control to meet patient safety guidelines.
- Contribute to office operations by triaging patients by severity of medical complaint.
- Coordinate and execute medical waste disposal according to governmental and organizational standards.
- Measure patient peak flows to improve workflow efficiency.
- Partner with healthcare and administrative staff to create a patient-centered, inviting, and supportive environment for patients and families.
- Schedule appointments for patients via phone and in person.
- Relay messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Perform preliminary physical tests to accurately record results in the patient history summary.
- Provide assistance to medical staff in performing minor surgical procedures.
Mental Health Specialist
McLean Hospital SouthEast
Middleboro, MA
10.2023 - 07.2024
- Provided crisis intervention services in emergency situations.
- Monitored clients' progress toward meeting their therapeutic goals.
- Evaluated clients' responses to treatments and adjusted interventions accordingly.
- Collaborated with other professionals to coordinate optimal care for clients.
- Maintained accurate records of all sessions, including case notes and progress reports.
- Educated clients about healthy lifestyle choices, self-care strategies, and relapse prevention methods.
- Assisted in developing action plans for individuals at risk of suicide or self-harm behaviors.
- Participated in regular team meetings with other clinicians to discuss cases and review treatment plans.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Interviewed clients to gather data of social and psychiatric relevance.
- Assisted clients in overcoming dependencies, adjusting to change and removing bad habits.
- Guided clients in developing skills or strategies for dealing with problems.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
Medical Assistant
Mass General Brigham Hospital
Westwood, MA
03.2021 - 11.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
Lead GI Technician
Brigham's & Women's Hospital
Boston, MA
03.2015 - 03.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Followed nurses' instructions and physicians' orders when administering oral and injected medications.
- Run diagnostic tests and biologic quality assurance tests on endoscopic machines.
- Assisted with transportation of scopes for repair and maintenance.
- Adhered to operating and safety procedures during cleaning, disinfecting and sterilizing endoscopes equipment.
- Review procedure requirements to select and set up appropriate equipment and supplies.
- Transported and helped patients prior to and following procedures.
- Set-up and tore down procedure rooms in preparation for upcoming operations.
- Use aseptic techniques to sterilize endoscopes, forceps, snares and other endoscopic tools and equipment.
- Prepared collected specimens for cytological, microbiological and pathological analysis.
- Measured vital statistics and applied monitoring equipment to prepare patients for procedures.
- Ordered supplies efficiently to maintain stock within desired levels and meet expected patient loads.
Certified Nursing Assistant
Brigham's & Women's Faulkner Hospital
Boston, MA
03.2010 - 03.2015
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Engaged with patient family and friends to provide courteous visit experience.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Watched over patients to identify potential symptoms of medical conditions.
Personal Care Attendant
North River Home Care
Norwell, MA
01.2015 - 09.2018
- Maintained network of connected caregivers to promote continuous professional development.
- Liaised with supervisor to review cases and improve care.
- Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Reported concerns to nurse supervisor to promote optimal care.
- Organized games and other activities to engage clients and offer mental stimulation.
- Ambulated individuals around home, public and medical locations.
- Laundered clothing and bedding to prevent infection.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Transported patients to medical, dental and personal care appointments.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Provided ongoing compassionate patient care for each client.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Certified Nursing Assistant
Marion Manor
Boston, MA
09.2005 - 03.2010
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Delivered high level of care to every patient.
- Answered patient and family questions to educate on optimal treatment procedures.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Followed safe lifting techniques and individual resident lifting instructions.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Assisted with adequate nutrition and fluid intake.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Performed passive range of motion, simple dressing changes, skincare, and glucose testing.
- Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
- Played games with patients to boost mood, improve memory and provide light entertainment.
- Stocked clinical workstations and procedure rooms with necessary supplies.
Personal Care Attendant
Home Helpers Group Llc
Canton, MA
07.2005 - Current
- Make beds, sweep floors and sanitized surfaces to support activities of daily living.
- Maintain daily living standards by assisting clients with personal hygiene needs.
- Assist patients with daily personal hygiene.
- Provide ongoing compassionate patient care for each client.
- Engage with patients and families to provide emotional support and daily living instruction.
- Assist with meal planning to meet nutritional plans.
- Launder clothing and bedding to prevent infection.
- Maintain network of connected caregivers to promote continuous professional development.
Personal Care Attendant
Home Instead Seniors Care
Boston, MA
02.2004 - 07.2005
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with meal planning to meet nutritional plans.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Transported patients to medical, dental and personal care appointments.
- Laundered clothing and bedding to prevent infection.
- Ambulated individuals around home, public and medical locations.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Reported concerns to nurse supervisor to promote optimal care.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Maintained network of connected caregivers to promote continuous professional development.
Education
Some College (No Degree) -
Bunker Hill Community College
Charlestown, MAGED -
Mother Caroline Adult Studies
Boston, MA03.2009
Some College (No Degree) - Accounting Technology And Bookkeeping
CCGI
Haiti 07.1999
High School Diploma -
College Le Normalien
Haiti 06-1996
Skills
- Medical billing
- Wound care and irrigation
- Professional bedside manner
- Able to lift up to 400 pounds with right equipment
- Inventory and supply management
- Charting expertise
- Proper sterilization techniques
- Catheter change and preparation
- Understands medical procedures
- Documentation procedures expert
- Patient skin and nail care
- HIPAA compliance
- Patient toileting
- Patient feeding
- Grooming and bathing assistance
- EKG set up and monitoring
- General housekeeping ability
- Conflict resolution abilities
- Reliable transportation
- Calm and level-headed under duress
- Specimens collection and processing
- Team management and supervision
- Doppler proficiency
- Stocking supplies
- Patient scheduling
- Bilingual in Haitian Creole and broken French
- Sterile technique
- Preparing specimens and samples
- Communicating with patient families
- IV discontinuation
- First aid
- Understands mobility assistance needs
- Quick problem solver
- Meal supervision
- Vital sign monitors
- Using a scale
- Customer Service
- Certified in Basic Life Support (BLS)
Certification
- Certified Nursing Assistant
Languages
Creole
Professional
English
Professional
Affiliations
- Enjoy most outdoor activities, and travelling
- Love Spring, Fall and Summer
Accomplishments
Lead Endoscopy Technician
References
References available upon request.
Timeline
Medical Assistant
Mass General Hospital
01.2024 - Current
Mental Health Specialist
McLean Hospital SouthEast
10.2023 - 07.2024
Medical Assistant
Mass General Brigham Hospital
03.2021 - 11.2023
Lead GI Technician
Brigham's & Women's Hospital
03.2015 - 03.2021
Personal Care Attendant
North River Home Care
01.2015 - 09.2018
Certified Nursing Assistant
Brigham's & Women's Faulkner Hospital
03.2010 - 03.2015
Certified Nursing Assistant
Marion Manor
09.2005 - 03.2010
Personal Care Attendant
Home Helpers Group Llc
07.2005 - Current
Personal Care Attendant
Home Instead Seniors Care
02.2004 - 07.2005
Some College (No Degree) -
Bunker Hill Community College
GED -
Mother Caroline Adult Studies
Some College (No Degree) - Accounting Technology And Bookkeeping
CCGI
High School Diploma -
College Le Normalien
- Certified Nursing Assistant
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