Nycobia Morgan
Summary
Dynamic customer service professional with a proven track record at Amazon, excelling in live chat support and technical troubleshooting. Adept at problem-solving and enhancing customer engagement, I consistently foster positive interactions, resulting in increased customer loyalty. Recognized for optimizing workflows and collaborating effectively within teams to achieve operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Chat Representative
Amazon
02.2022 - 02.2025
- Maintained a positive and friendly tone while communicating with customers.
- Assisted customers with inquiries and issues through an online chat platform.
- Provided feedback to management on common customer concerns and suggestions.
- Escalated complex issues to the appropriate departments for further resolution.
- Guided customers through troubleshooting steps for various issues.
- Assisted customers with product information, and guided them through purchasing processes for a seamless experience.
Live Chat Support Agent
Morris Insurance Agency
05.2018 - 09.2022
- Provided excellent communication skills and a passion for helping others.
- Engaged with customers in real-time, ensuring that their needs were met promptly and professionally.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Created clear and concise user guides that improved customer self-service capabilities.
- Provided excellent customer service, resulting in high levels of customer loyalty and retention.
ACL Line Worker
Walmart DC
09.2017 - 02.2022
- Reported any equipment malfunctions to maintenance team for quick resolution.
- Assisted in loading and unloading materials to maintain workflow.
- Operated machinery on production line to meet daily goals.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Assisted quality assurance by inspecting items and removing defective parts.
Education
High School Diploma -
Handley High School
Roanoke, AL05-2016
Skills
- Customer service
- Problem solving
- Communication skills
- Workflow optimization
- Team collaboration
- Live chat support
- Technical troubleshooting
- Customer engagement
Skills
- Strong work ethic
Timeline
Customer Service Chat Representative
Amazon
02.2022 - 02.2025
Live Chat Support Agent
Morris Insurance Agency
05.2018 - 09.2022
ACL Line Worker
Walmart DC
09.2017 - 02.2022
High School Diploma -
Handley High School
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