Nycole Higashi
Mililani Town,HI
Summary
Experienced with patient care and technical support in optometry setting. Utilizes diagnostic equipment and techniques to assist optometrists effectively. Knowledge of maintaining accurate patient records and ensuring excellent clinical operations.
Overview
9
9
years of professional experience
Work History
Optometry Technician
Mililani Eyecare
02.2024 - Current
- Performed comprehensive patient eye exams to assess visual acuity and eye health.
- Assisted in the operation of diagnostic equipment, including autorefractors, tonometers, Visual field and Optos.
- Educated patients on proper contact lens care and ocular hygiene practices.
- Trained first-time contact wearers on insertion and removal of lenses.
- Maintained and updated accurate patient records using electronic health record systems and complying with confidentiality.
- Scheduled appointments, enhancing patient flow and satisfaction.
- Able to read prescription glasses with lensometer.
- Assisted with dilating patients when directed by optometrist.
- Assisted with insurance questions, eligibility, and prior authorizations.
Cashier Manager
Bee's Boba Express
06.2016 - 01.2021
- Processed transactions accurately to ensure efficient customer service.
- Maintained cleanliness and organization of workspace to enhance customer experience and operational efficiency.
- Assisted in training new team members on cash handling procedures and customer interaction techniques.
- Handled customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Aiea High School
AieaSkills
- Multitasking
- Reliability
- Organizational skills
- Electronic health records
- Patient testing
- Appointment setting
- Insurance Billing
Timeline
Optometry Technician
Mililani Eyecare
02.2024 - Current
Cashier Manager
Bee's Boba Express
06.2016 - 01.2021
High School Diploma -
Aiea High School