Nycula Cruz
Griffin,GA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Operation Analyst
Georgia Department Of Correction
12.2023 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
- Worked closely with IT teams to implement system enhancements that streamlined data collection and analysis processes for increased accuracy in reporting results.
- Increased team productivity by developing training materials and conducting workshops for new hires and existing staff members.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Help Desk Support Specialist
V-Soft
03.2021 - 12.2023
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Configured hardware and granted system permissions to new employees.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Stayed current on emerging technologies, trends, and industry best practices to enhance personal expertise and provide better support services.
Education
Diploma - Cybersecurity
Southern Crescent Technical College
Griffin, GA07.2024
Skills
- Workflow Optimization
- Forecasting Techniques
- Process Documentation
- Security awareness
Timeline
Operation Analyst
Georgia Department Of Correction
12.2023 - Current
Help Desk Support Specialist
V-Soft
03.2021 - 12.2023
Diploma - Cybersecurity
Southern Crescent Technical College
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