Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nydia Little

Baltimore,MD

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front End Supervisor

Parkhurst Dining
08.2022 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Front End Supervisor

Chartwells Compass Group
01.2022 - 05.2022
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Patient Service Supervisor

Sodexo Food Service
03.2018 - 03.2020
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

Bachelor of Science - Nutrition Sciences

Morgan State University
Baltimore, MD
12.2024

Skills

  • Corrective Actions
  • Organize Inventory
  • Conflict Management
  • Superior Work Ethic
  • Scheduling and Time-Tracking
  • Hospitality Service
  • Effective Working Relationships
  • Problem-Solving Skills
  • Computer Proficiency
  • Delegation and Supervision

Certification


  • ServSafe Food Protection Manager certification

Timeline

Front End Supervisor

Parkhurst Dining
08.2022 - Current

Front End Supervisor

Chartwells Compass Group
01.2022 - 05.2022

Patient Service Supervisor

Sodexo Food Service
03.2018 - 03.2020

Bachelor of Science - Nutrition Sciences

Morgan State University

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Nydia Little