Nydia Ramos
Lakeland ,FL
Summary
A proactive and versatile professional who quickly adapts to new challenges, specializing in risk management and fraud detection. Recognized for enhancing policy accuracy and operational efficiency through strong analytical skills and bilingual communication. Strong problem-solving abilities and fostering strong relationships with clients and team members that drive business success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Insurance Underwriter
GEICO
Lakeland , FL
11.2023 - 08.2024
- Reviewed and evaluated insurance applications to determine the acceptability of risk.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Analyzed risk factors thoroughly to drive a reduction in claims liabilities.
Fraud Prevention Specialist
GEICO
Lakeland, FL
03.2015 - 11.2023
- Ensured detailed documentation of investigatory work facilitating Trend Analysis.
- Interviewed witnesses and persons of interest to gather statements for use in investigations.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Assessed data from various sources to ensure accuracy and completeness.
Internet Sales Consultant
GEICO
Lakeland, FL
03.2008 - 02.2015
- Utilized detailed evaluations of client information to optimize policy accuracy.
- Evaluated website features and functionality to ensure seamless performance.
- Responded swiftly to customer inquiries in both English and Spanish through telephone and email.
Monitoring Agent
GEICO
Lakeland, FL
05.2003 - 02.2008
- Tracked calls to uncover performance gaps and emerging trends.
- Conducted comprehensive evaluations to ensure adherence to regulations.
Sales Agent
GEICO
Lakeland , FL
03.2001 - 05.2003
- Guided clients to explore policy choices tailored to their specific requirements, ensuring compliance with company standards.
- Contributed to risk analysis, ensuring accurate policy formulation.
Education
Some College (No Degree) - Business Administration and Management
LaGuardia Community College
Long Island City, NYSkills
- Analytical skills
- Fraud detection
- Risk management
- Application review
- Critical thinking
- Client relations
- Data management
- Fluent Bilingual Communication
Languages
Spanish
Professional
Certification
- Florida Personal Lines Agent License
Timeline
Insurance Underwriter
GEICO
11.2023 - 08.2024
Fraud Prevention Specialist
GEICO
03.2015 - 11.2023
Internet Sales Consultant
GEICO
03.2008 - 02.2015
Monitoring Agent
GEICO
05.2003 - 02.2008
Sales Agent
GEICO
03.2001 - 05.2003
Some College (No Degree) - Business Administration and Management
LaGuardia Community College