Nydir Bethea
Sharon Hill,PA
Summary
Compassionate and customer-focused professional with experience in personal care, healthcare customer service, and non-emergency medical transportation. Skilled in assisting patients and members, coordinating services, resolving issues, and delivering excellent support in fast-paced healthcare environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Benefits Associate
Health Advocate
04.2026 - 06.2026
- Assisted members with questions regarding medical, dental, vision, prescription, HSA/FSA, and retirement benefits.
- Explained health plan coverage, eligibility, deductibles, copayments, and out-of-pocket costs.
- Remote
CSR - Customer Service Representative
Modivcare
02.2024 - 03.2026
- Scheduled non-emergency medical transportation (NEMT) for members to and from medical appointments.
- Remote
Personal Care Assistant
Delta t group
10.2023 - 02.2024
- Provided one-on-one support to students with physical, developmental, or behavioral needs.
Caregiver
Rose Tree Place
Media, PA
09.2022 - 12.2023
- Provided compassionate assistance with daily living activities, ensuring comfort and dignity for residents.
PCA Personal Care Assistant
Delta-T Group
Bryn Mawr, PA
11.2021 - 07.2022
- Working with student one on one, redirecting as needed and documenting behavior
Home Health Aide
BAYADA Home Health Care
Media, PA
09.2020 - 02.2021
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
CNA - Certified Nursing Assistant
Delta-T Group
Bryn Mawr, PA
01.2018 - 06.2018
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Certified Nursing Assistant (CNA)
Fair Acres Geriatric Center
01.2016 - 04.2017
- Assist residents with basic care and daily activities
Education
High School Diploma -
penn foster
05.2022
Skills
- Provided compassionate Alzheimer’s care to enhance patient well-being
- Supported CNA-certified tasks to assist nursing staff in patient care
- Delivered quality service as a certified nursing assistant in various healthcare settings
- Aided in home health initiatives to improve patient comfort
- Facilitated senior care activities to promote independence and dignity
- Collaborated with students to develop effective care plans
- Participated in caregiving roles to support daily living activities
- Monitored vital signs to ensure patient health and safety
- Engaged in nursing support tasks to enhance patient recovery
- Administered dementia care techniques to assist patients and families
- Worked with children to provide nurturing and supportive caregiving
- Applied classroom experience to reinforce learning in health education
- Conducted routine checks of vital signs to maintain accurate health records
- Delivered home care services focused on individualized patient needs
Certification
- Paraprofessional Certification
- State Tested Nursing Assistant
- CPR Certification
Timeline
Benefits Associate
Health Advocate
04.2026 - 06.2026
CSR - Customer Service Representative
Modivcare
02.2024 - 03.2026
Personal Care Assistant
Delta t group
10.2023 - 02.2024
Caregiver
Rose Tree Place
09.2022 - 12.2023
PCA Personal Care Assistant
Delta-T Group
11.2021 - 07.2022
Home Health Aide
BAYADA Home Health Care
09.2020 - 02.2021
CNA - Certified Nursing Assistant
Delta-T Group
01.2018 - 06.2018
Certified Nursing Assistant (CNA)
Fair Acres Geriatric Center
01.2016 - 04.2017
High School Diploma -
penn foster