Nydirah Smith
Baltimore,MD
Summary
Cultivated a collaborative team environment through effective communication with peers. Championed team initiatives by exemplifying reliability and dedication. Inspired colleagues by actively participating and demonstrating confidence in learned procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Philadelphia, PA
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Reported safety hazards for remediation response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Security Officer
Broadway Services, Inc./John Hopkins Hospital
Baltimore, MD
01.2023 - Current
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Verified photo IDs and tickets to allow guests passage.
- Searched individuals and baggage for weapons and other prohibited items.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Direct Support Professional
Family Service Foundation
Baltimore
02.2024 - 02.2026
- Assisted individuals with daily living activities, fostering independence and personal growth.
- Provided compassionate support during crisis situations, ensuring client safety and well-being.
- Implemented individualized care plans, adapting approaches to meet specific needs of clients.
- Documented client progress and behaviors accurately, maintaining compliance with organizational standards.
Direct Care Worker
Aveanna Heathcare
Philadelphia, PA
09.2021 - 11.2023
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted with client personal care needs to foster independence and well-being.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Transported patients to medical, dental and personal care appointments.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Front Desk Receptionist
Holiday Inn Express Hotel
Steelton, PA
04.2022 - 08.2022
- Checking guest in and out
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Making and managing reservation online and telephonically
- Assigning rooms to guest
- Proving guest with hotel information
- Maintaining great customer services
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed basic bookkeeping and document filing.
Cashier
Starbucks
Philadelphia, PA
02.2019 - 10.2019
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
the fresh grocer
Philadelphia, PA
09.2017 - 10.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
Housekeeper
Manor Care Health Services
Huntingdon, PA
04.2018 - 08.2018
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Laundered sheets and removed stains to restore linens to pristine condition.
Education
Medical Assistance
Fortis Institute
Baltimore Ma High School Diploma - undefined
Charter High School For Architecture And
Philadelphia, PA06.2019
Skills
- Mastered fundamental procedures for reading and writing skills
- Assisted in troubleshooting hardware and software issues for computer systems Supported users in navigating software applications and resolving technical problems Collaborated with team members to maintain computer systems and ensure functionality
- Cultivated strong professional relationships with coworkers to enhance team collaboration
- Implemented compliance with policies and regulations to ensure organizational integrity
- Promoted adherence to drug-free workplace policies through effective communication and training
- Exhibited understanding of cultural differences to enhance team collaboration
- Facilitated effective issue resolution processes to enhance operational efficiency
- Facilitated effective verbal and written communication to enhance team collaboration
- Leveraged advanced computer skills to enhance operational efficiency
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related problems Facilitated communication between customers and service teams
- Performed data entry tasks to support team operations and maintain accurate records Processed information efficiently to enhance data accessibility Assisted in organizing and updating databases to ensure information integrity
Certification
CPR Red Cross
Timeline
Direct Support Professional
Family Service Foundation
02.2024 - 02.2026
Security Officer
Broadway Services, Inc./John Hopkins Hospital
01.2023 - Current
Front Desk Receptionist
Holiday Inn Express Hotel
04.2022 - 08.2022
Direct Care Worker
Aveanna Heathcare
09.2021 - 11.2023
Cashier
Starbucks
02.2019 - 10.2019
Housekeeper
Manor Care Health Services
04.2018 - 08.2018
Cashier
the fresh grocer
09.2017 - 10.2018
Security Officer
Allied Universal Security Services
High School Diploma - undefined
Charter High School For Architecture And
Medical Assistance
Fortis Institute