Nyeima Samuels
Glendale,AZ
Summary
Dedicated Spa Attendant with expertise in cleaning and sanitation and a proven track record in guest engagement. Committed to enhancing customer experiences through attention to detail and exceptional service.
Overview
12
12
years of professional experience
Work History
Spa Attendant
Arizona Biltmore Resort And Spa
ARIZONA
06.2015 - Current
- Maintained cleanliness and organization of spa facilities to enhance guest experience.
- Assisted guests with inquiries and provided information about services and amenities.
- Ensured proper stocking of supplies and equipment for smooth operations.
- Collaborated with team members to support daily operational workflows efficiently.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Greeted guests and escorted to correct treatment rooms.
Cook
Arizona Biltmore Resort And Spa
ARIZONA
05.2014 - Current
- Developed and executed diverse menus, ensuring high-quality presentation and flavor profiles.
- Supervised kitchen staff, promoting collaboration and adherence to health standards.
- Streamlined food preparation processes, enhancing efficiency and reducing waste.
- Trained new cooks in culinary techniques and restaurant protocols, fostering skill development.
- Ensured compliance with safety regulations, maintaining a clean and organized kitchen environment.
- Collaborated with management to refine operational workflows, increasing overall kitchen productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
HEART TRUST
JAMAICA01-2004
Skills
- Cleaning and sanitation
- Guest engagement
- Sales and upselling
- Opening and closing procedures
Languages
English
Full Professional
Timeline
Spa Attendant
Arizona Biltmore Resort And Spa
06.2015 - Current
Cook
Arizona Biltmore Resort And Spa
05.2014 - Current
HEART TRUST