Nyeka Lee

Manage HR department (payroll, benefits & retirement plan) for 400+ employees

• Streamlined onboarding process for new hires, bolstering employee job position knowledge and skillset.
• Regularly update employee handbook with changes to background check requirements, onboarding and benefits packages
• Implemented new benefits program to increase healthcare coverage, resulting in 15% spike in employee satisfaction
• Implemented new retirement plan averaging a 83% participation.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.

• Lead a team of 10 account specialists that hit company metrics with a 98% accuracy rate
• Research and resolve escalated and complex client issues in a prompt and professional manner
• Solving complex issues to create a favorable outcome for more than 1500 clients
• Evaluate and create reports to assist in developing and improving procedures with account representatives.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

• Assisted daily planning of operational tasks assigned to the store, including merchandising and delegate responsibilities for each department
• Oversaw special or ongoing process improvement projects and initiatives
• Executes plan to ensure team members are compliant with established policies and procedures
• Monitored and managed budget and deposit approximately $150,000 cash daily.