Nye'Kerrieya Barnwell
Marietta,GA
Summary
Results driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Meets tight deadlines.
Overview
8
8
years of professional experience
Work History
Manager/Fraud Analyst/Chat Support Representative
Aarons Corporate Office-Remote
01.2022 - 03.2026
- Monitored and evaluated customer sales activity and made strategy, process and product adjustments to elevate sales volume and maximize customer satisfaction.
- Identified business opportunities and generated profitable sales in both new and existing accounts to meet and exceed new business revenue goals.
- Partnered strategically with key clients to assess business goals, aligned partners with product and service offerings and delivered product demonstrations and presentations.
- Built strategic relationships with key contacts in customer organizations to understand and leverage opportunities for creating value and retaining clients.
- Developed and implemented strategic initiatives to improve team performance and productivity.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Analyzed transaction data to identify patterns indicative of fraudulent activity.
- Trained junior analysts on best practices for fraud detection and investigation techniques.
- Optimized use of forensic analysis tools, leading to quicker identification of fraudulent activities.
- Resolved customer inquiries through live chat, ensuring timely and accurate responses.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
Warehouse Operator/Data Acquisition
United Parcel Service, UPS
06.2018 - 05.2022
- Provided catalyst solutions for clients and partners while assisting management in cross-departmental projects.
- Verified product inventory reports by comparing logs and reports and adjusting entries.
- Utilized warehouse management system to determine catalog number, size and color of merchandise picked from bins or shelves.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Ordered and replenished inventory to maximize sales.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Customer Success Advisor/Money Center Associate
Walmart
05.2018 - 05.2021
- Processed customer transactions and applied appropriate fees.
- Completed daily reports on services given.
- Stocked and maintained money center area.
- Prepared and checked cashier register tills.
- Investigated and solved account issues to maintain current and accurate money systems.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Assisted customers by providing information and resolving complaints.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
Education
High School Diploma -
Pebblebrook High School
Mableton, GA05.2018
Skills
- Account Servicing
- Troubleshooting
- Progression Planning
- Stock Management
- Cash Handling
- Product and Service Sales
- Team leadership
- Time management
- Customer service
- Decision-making
- Complex Problem-solving
- Staff training and development
Timeline
Manager/Fraud Analyst/Chat Support Representative
Aarons Corporate Office-Remote
01.2022 - 03.2026
Warehouse Operator/Data Acquisition
United Parcel Service, UPS
06.2018 - 05.2022
Customer Success Advisor/Money Center Associate
Walmart
05.2018 - 05.2021
High School Diploma -
Pebblebrook High School