NYEMA Hans BEDELL

Facilitates communications between OICT and its clients on incident reports for transparency. Serves as coordinator for major ICT incidents and problem management. • Manages and maintains categorization and prioritization of major ICT incidents. • Develops detailed system and other functional specifications and user documentation for major systems. • Provides specialized advice to users, analyzing users’ requirements and translating these into new applications; determines application systems integration and linkage issues. • Maintains, or enhances major incident management and resolution; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of ICT network and storage services, etc. • Develops and maintains computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues. • Evaluate end user computing infrastructure and provide recommendations on upgrades. • Develops training materials, operating and user manuals; trains staff in assigned systems. • Develops disaster recovery plans and ensures appropriate planning and training of those responsible. • Researches, analyzes and evaluates new technologies and makes recommendations for their deployment. • Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc. • Handles contract administration for assigned technologies including establishment of service level agreements with vendors and works with other OICT teams to define chargeback policy for users. • Provides guidance to, and supervise, new/junior staff, consultants, etc.

• Develop and organize a national consultation meeting, with the main stakeholders in country in charge of disaster management and emergency response, as well as set up individual virtual meetings with different stakeholders if necessary, to address key challenges and opportunities and gather all the information required to start the development of the National Emergency Telecommunication Plan (NETPs), and to develop mobile early warning systems.
• Identify stand-alone plans from other organizations, such as regional disaster management entities or UN organizations, and its linkage with other contingency plans including the telecommunications sector emergency plan. This information will provide key elements for the development of the National Emergency Telecommunication Plan (NETPs).
• Based on the ITU’s NETP Guidelines, design and develop the NETP for countries including a regulatory framework that will support the implementation of the NETP at the national level.
• Conduct situational assessment of country’s early warning systems, including the coverage of different alerting channels, mapping of current infrastructure, and community needs, to identify the channels for the early warning systems and provide substantive advice.
• Support countries in implementing a mobile Early Warning System (EWS) on cell-broadcast (CB) and/or location-based SMS (LB-SMS), by providing technical advice on technical specifications for a bidding document.
• Conduct legal analysis of the policies, regulatory frameworks and laws associated with the implementation and use of the mobile EWS. Support country in creating the enabling legal environment for the implementation, with focus especially on cooperation and coordination with the Mobile Operators. This will be inspired by the European 110 article of the EECC and by the use of the Common Alerting Protocol (CAP). This work will help Member States to accelerate the Call to Action “Early Warning Systems for all”.

• Provide technical support for ICT Common Service Operations and Emergency Telecommunications Cluster (ETC) Sahel service projects
• Install, configure, and maintain emergency IT and telecommunications equipment, including telephony, VSAT, Mobile Satellite Services, VHF radio, and LAN/WLAN/WAN technologies
• Develop plans, budgets, and deploy IT/Telecom systems aligned with WFP standards
• Contribute to emergency preparedness, risk management, and operational planning, Coordinate and evaluate the ETC Sahel projects, Represent ETC at inter-cluster and coordination meetings
• Ensure ETC activities are included in inter-agency documents and promote the cluster approach
• Support staff training and local capacity building, including creating SOPs
• Enhance project visibility, advocacy, and reporting to donors and stakeholders; develop reports on IT and Telecom investments and costs
• Develop technical specifications, tender documents, and manage contracts for IT/Telecom equipment and services
• Advise on response projects, assessing feasibility and risks
• Deploy and manage internet connectivity and security telecom systems in operational areas
• Manage Country Office ICT Infrastructure, monitor and maintain IT/Telecom systems and networks, ensuring cyber security
• Provide regular reports on service functioning, usage, and user satisfaction.

• Ensure compliance with IT security policies, standards, technical architecture, and service level agreements, report non-compliance
• Supervise ICT operations plan implementation and maintain equipment functionality to meet regional ICT needs
• Conduct site assessments and plan for shared connectivity services using wireless point-to-point links or other methods; Collaborate with local IT teams to ensure critical sites are connected using point-to-point equipment
• Install and support new or upgraded systems and services, ensuring smooth deployment, and testing of new ICT solutions
• Recommend and implement service delivery process improvements; define support processes following ITIL best practices; Maintain accurate inventory of IT applications and ensure Configuration Management policies are followed
• Assess and maintain VHF and HF communications infrastructure, including repeaters, radios, earthing systems, and RF systems
• Plan and improve VHF and HF radio infrastructure, ensuring proper installation, physical support, earthing, lightning protection, and cable entry; Install and optimize VHF repeaters, ensuring efficient coverage and standardized code plugs
• Assess and maintain Vehicle Tracking System and install Thuraya/HF base stations, train radio operators for emergency response and tracking.

• Lead IT implementation in IOM Chad, providing guidance and capacity building to the national ICT team and sub-offices on relevant technologies, ensuring confidentiality and program continuity
• Assist mission management in assessing and defining ICT strategy, introduce technological changes, and lead digital transformation strategies; Prepare technical reports and maintain organizational ICT standards and policies; Formulate and execute disaster recovery and business continuity plans
• Guide sub-office heads and the national ICT team on implementing and enforcing ICT standards and policies for hardware, networks, ICT security, software licensing, telecoms, and IT procurement
• Proactively monitor, identify gaps, and recommend solutions to minimize downtime and optimize ICT resource utilization
• Provide technical review and oversight of project proposals with ICT components
• Support mission information management systems, ensuring confidentiality of beneficiaries
• Coordinate ICT support and activities in Chad, ensuring optimal performance of the network, workstations, mobile devices, and end-user equipment
• Develop and implement SOPs for ICT equipment use and manage ICT assets with the Asset Tracking team; Administer system and network security, including internet access and cyber threat protection, Support the implementation of IOM's corporate applications in field missions
• Assist sub-offices with system upgrades, IT infrastructure changes, and install network/VSAT cand software; Assess internet connection quality during tenders or supplier selection
• Build capacities of the national ICT team, particularly Junior Professional Officers (JPOs).

• Lead ICT and Digital Assistance Services (DAS) operations in the Kasai region
• Participate in developing plans, budgets, and policies, and deploy IT/Telecom systems per WFP standards
• Maintain IT/Telecom systems and networks, ensuring data security and access controls
• Develop technical specifications, manage contracts, and procure IT/Telecom equipment
• Manage relationships with Emergency Telecommunications Cluster (ETC) service providers
• Contribute to Disaster Recovery and Business Continuity Plans
• Identify and address key telecoms bottlenecks and gaps
• Support staff capability building through training programs
• Install and configure wireless devices, firewalls, VSAT, IP, and Satellite Phones
• Assess ICT infrastructure, provide capacity reports, and recommend solutions
• Analyze operational requirements and recommend system enhancements
• Manage servers, network infrastructure, and install VHF/UHF repeaters and radios
• Deploy solar systems in operational areas
• Advise and train staff as needed
• Travel to implement projects and provide IT/Telecom support.

• Assist in planning and monitoring major information systems projects, including design, development, testing, and implementation
• Develop technical specifications for equipment procurement and coordinate technical evaluations
• Support strategy development for global information systems projects
• Collaborate with ERP analysts and specialists to test ERP modules before rollout
• Assist in business process improvements and implement ERP system best practices
• Monitor design, installation, and commissioning of IT systems and networks
• Configure, install, and maintain LAN/WAN services and associated hardware
• Train staff on IT resource use and manage Service Desk operations
• Test and certify new Windows OS versions and ensure application integration
• Install and manage VSAT solutions and configure MS services like DHCP, Active Directory, and DNS; Manage system software and IT security solutions
• Install and configure printers, servers, cabling, UPS systems, and internet services
• Conduct ICT assessments and surveys for new sites; Set up video teleconferencing and configure terminals
• Install, modify, and repair computer hardware and software; Maintain inventory of ICT equipment.

• Maintain, monitor, and troubleshoot network issues, including VLAN environments, routers, and routing protocols
• Provide user support, analyze requirements, translate them into new applications, and address system integration issues
• Maintain and enhance user systems, troubleshoot problems, and provide ongoing support
• Develop training materials, manuals, and train staff in system use
• Assist in developing disaster recovery plans for information systems and train responsible staff
• Research, analyze, and recommend new technologies for deployment
• Write reports on systems-related topics and information strategy
• Maintain network hardware and equipment, including routers, LAN controllers, APs, and Cisco IP Phones
• Monitor network performance and provide performance statistics and reports
• Maintain and troubleshoot hardware for various server platforms
• Install, configure, and manage VSAT solutions and microwave radios
• Monitor personal computers for software delivery and manage telecom systems
• Perform software distribution updates, scripting, testing, and support
• Manage IT security solutions (ISA, Websense, Check Point)
• Evaluate network infrastructure and recommend enhancements, including LAN/WAN/Wireless design and implementation.

• Support high-quality programs for the poor and vulnerable, coordinating ICT and ICT4D functions with the Regional ICT Systems Manager
• Analyze and address ICT service needs, implementing cost-effective technology solutions for optimal performance, security, and strategic alignment
• Manage supplier relationships, analyze providers, and ensure ICT acquisitions comply with CRS and donor requirements; advise on ICT budgets
• Conduct ICT training needs analysis and provide capacity development for ICT workers and partners
• Monitor ICT system performance, security, and service delivery; provide reports on ICT data and trends; Maintain ICT equipment and software inventories; ensure network functionality through general administration; Develop IT Service Catalog offerings, Service Level Agreements, and Operating Level Agreements
• Manage centralized Service Desk operations
• Plan, design, and manage IT projects, including network and services documentation
• Prepare and monitor the annual IT budget
• Maintain inventory of IT equipment and licensed software, ensuring compliance
• Install and configure telecom systems and manage firewalls
• Plan, design, and configure Wireless LANs, switches, and access controllers
• Manage network protocols, IP address management, and internet access; Deploy centralized anti-virus solutions; Manage servers and applications, including WSUS, AD, ISA, Exchange, DNS, and DHCP.