Nyesha Bell
Fayetteville,GA
Summary
Dynamic and results-driven professional with extensive experience at Target, excelling in customer service and team leadership. Proven track record in enhancing team productivity and boosting customer retention through effective problem-solving and strong communication skills. Recognized for implementing quality control measures that improved transaction accuracy and fostered a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Closing Team Lead
Target
04.2022 - Current
- Enhanced team productivity by providing clear guidance, setting expectations, and offering support.
- Implemented quality control measures that reduced discrepancies and improved overall accuracy of completed transactions.
- Mentored junior staff members to develop their skills, contributing to the overall growth of the team''s performance levels.
- Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives.
- Recognized for exceptional leadership skills by consistently receiving positive performance reviews from both peers and supervisors throughout tenure as Closing Team Lead.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Service and Engagement Team Lead
Target
05.2019 - 04.2022
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Created a schedule enabling guests to shop efficiently, frequently coordinating with department leaders for support.
- Informed team members and guests about new promotions and tools for enhanced shopping convenience.
Assistant Manager
Wet Seal
09.2012 - 02.2015
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Created a schedule enabling guests to shop efficiently, frequently coordinating with department leaders for support.
- Informed team members and guests about new promotions and tools for enhanced shopping convenience.
HR Expert
Target
04.2018 - 04.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Guest Service Advocate
Target
04.2017 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with executive team leader to maintain adherence to best practices.
- Trained new cashiers and guest service representatives.
Store Manager
Wet Seal
09.2016 - 02.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hired, trained and mentored new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Associate Of Science - Medical Assistant
United Education Institute
San Marcos, CA06.2010
Associate Of Science - Medical Administration
San Joaquin Valley College
Visalia, CA05.2009
High School Diploma - General Studies
Escondido High School
Escondido, CA06.2003
Skills
- Sales floor support
- Stock replenishment
- Staff scheduling
- Merchandising strategies
- Store maintenance
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Strong communication and interpersonal skills
Timeline
Closing Team Lead
Target
04.2022 - Current
Service and Engagement Team Lead
Target
05.2019 - 04.2022
HR Expert
Target
04.2018 - 04.2019
Guest Service Advocate
Target
04.2017 - 04.2018
Store Manager
Wet Seal
09.2016 - 02.2017
Assistant Manager
Wet Seal
09.2012 - 02.2015
Associate Of Science - Medical Assistant
United Education Institute
Associate Of Science - Medical Administration
San Joaquin Valley College
High School Diploma - General Studies
Escondido High School
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