Nyesha Johnson
Tempe,AZ
Summary
Results-oriented professional with a strong background at Swift Transportation, recognized for expertise in strategic planning and prioritization. Proven ability to enhance safety protocols and customer satisfaction through analytical skills and effective communication. Demonstrated success in creative problem-solving and technical support, leading to significant improvements in operational efficiency.
Overview
3
3
years of professional experience
Work History
Safety Specialist
Swift Transportation
Phoenix, AZ
05.2023 - Current
- Monitored truckers for unsafe conditions or practices, and took appropriate corrective action when necessary.
- Maintained accurate records of all safety-related incidents and investigations in accordance with company policies.
- Provided technical support regarding occupational injury prevention initiatives, including job hazard analysis, incident investigation techniques, and other relevant topics.
- Collaborated with management teams to implement effective strategies for minimizing risk exposure on the road.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
Fraud Analyst
WELLSFARGO
Tempe
01.2023 - 05.2023
- Resolve and support fraud claims by offering ideas to mitigate risks and identifying ways to improve customer experience
- Oversee multiple claim types and take action to decide on each case while utilizing multiple system and applications
- Perform complex tasks by utilizing solid verbal and written communication to establish rapport with each client
Customer Service Representative
JPMORGAN CHASE
Tempe
12.2021 - 01.2023
- Interacted with 50-70 customers in a call center environment daily
- Handled customer queries and complaints in a timely manner, such as navigated clients through online banking portal
- Stayed current on the latest industry trends and techniques
- Setting customer service goals for team members and helping them reach those goals
- Interacting with customers and handling customer queries and complaints in a timely manner
- Maintaining relationships with profitable customers
- Making weekly and monthly reports and surveys
Education
accounting -
Glendale
Tempe01.2023
Skills
- Strategic planning and prioritization
- Strong work ethic
- Analytical skills
- Effective communication
- Self-motivated
- Detail-oriented
- Multi-tasking
- Adaptability to change
- Complaint resolution
- Creative problem solving
- Technical support
- Inbound and outbound calling
Timeline
Safety Specialist
Swift Transportation
05.2023 - Current
Fraud Analyst
WELLSFARGO
01.2023 - 05.2023
Customer Service Representative
JPMORGAN CHASE
12.2021 - 01.2023
accounting -
Glendale
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