Nyia Dunbar
Detroit,USA
Summary
Achieving a GPA of 3.26, effectively managing a challenging course load including CED 640 - Assessment in Counseling, CED 615 - Post Secondary Planning for School Counseling, and CED 660 - Counseling Techniques. Completed relevant coursework in areas such as CED 641 - Introduction to Counseling for Addiction, CED 650 - Theories & Techniques Group Counseling, and CED 679 - Crisis and Trauma Counseling.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Karmanos Cancer Institute
06.2022 - 12.2023
- Ensure a seamless and efficient registration/admission process by accurately and timely performing financial and administrative functions
- Demonstrated strong interpersonal skills by greeting patients, providing clear instructions, and addressing concerns with professionalism and empathy
- Ensure that patients insurance is updated and will cover medical procedures or hospital stays
- Managed approximately 30+ incoming calls, emails, and faxes per day from patients.
Youth Counselor
Vista Maria
05.2021 - 08.2021
- Provided direct supervision for adolescent girls with behavioral and emotional challenges
- Actively participated in facilitating group therapy, recreational activities, individual counseling, and crisis intervention
- Completed all required paperwork accurately and efficiently
- Supervised approximately 15 - 20 girls per day
Hostess
Shula's Steakhouse
03.2018 - 10.2018
- Greet and welcome guests upon arrival
- Maintain a detailed daily log to ensure seamless communication between shifts and management
- Resolve customer complaints and concerns promptly and professionally
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Master of Arts - Counseling
Central Michigan University
Mount Pleasant, MI12.2025
Bachelor of Arts - Psychology
Norfolk State University
Norfolk, VA05.2021
Skills
- Interpersonal Skills
- Adaptability
- Time Management
- Problem-Solving
- Relationship building
- Conflict resolution
Timeline
Patient Access Representative
Karmanos Cancer Institute
06.2022 - 12.2023
Youth Counselor
Vista Maria
05.2021 - 08.2021
Hostess
Shula's Steakhouse
03.2018 - 10.2018
Master of Arts - Counseling
Central Michigan University
Bachelor of Arts - Psychology
Norfolk State University
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