NYIAH JOHNSON
Irving
Summary
Dynamic Pharmacy Care Coordinator with extensive experience at Stellus Rx, excelling in medication management and customer relations. Proven ability to enhance patient satisfaction through effective conflict resolution and critical thinking. Skilled in prescription processing and pharmacy software, fostering teamwork and compliance with HIPAA regulations.
Overview
6
6
years of professional experience
3
3
Certificates
Work History
Pharmacy Care Coordinator II
Stellus Rx
Plano
04.2025 - Current
- Professionally represents the organization; supporting the mission, goals and objectives; constantly promoting other managers; setting an example of high personal and professional conduct for employees.
- Developed and led personnel using consultative skills to address day-to-day and long-term issues.
- Understand confidentiality with respect to patient/ client care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and follow HIPAA guidelines regarding readily identifiable protected health information.
- Provides telephonic follow up with members to provide medication management to assigned patients for chronic disease support.
- Coordinated medication delivery logistics to ensure timely patient access.
- Facilitated patient access to Pharmacist for clinical needs.
- Managed patient orders through Pharmacist verification process to ensure completeness and readiness.
- Complete assigned tasks related to medication management services.
- Accessing, inputting, and retrieving information through the Pharmacy's computer network to maintain accurate records.
- Obtain refill authorizations from prescribers.
- Process and prepare third-party insurance claims.
- Maintains accurate patient/client profiles.
- Provides medication management services utilizing prescribed workflows.
- Completes clear and concise documentation in Care Management programs.
- Accept prescriptions to be filled and ensure that the PIC has the data necessary to fill the orders.
- Handle customer problems/concerns in a calm manner and refer them to the pharmacist accordingly and notify the pharmacist of any issues.
- Promoting teamwork, professional services, and clear communication.
- Recognizes and adheres to the scope / limitations of job requirements.
CphT/Manager
Walgreens
Plano
03.2020 - Current
- Accurately filled prescriptions and maintained patient records in accordance with state and federal regulations
- Determined the appropriate dosage and strength of medications according to patient information
- Assisted the pharmacist in compounding, labeling, and packaging medications
- Resolved customer complaints calmly and professionally, ensuring timely resolution of issues
- Followed store policies and procedures, reducing mistakes and enhancing customer service
- Greeted customers in a friendly and professional manner
- Reported any adverse drug reactions to the pharmacist
- Trained and developed team of X employees, fostering job satisfaction and boosting morale
Sales Account Manager
Newbern Excel
Grand Prairie
04.2024 - 07.2024
- Crafted and delivered compelling sales presentations that drove customer purchases of new products
- Developed and implemented strategic account management plan, enhancing customer satisfaction by X%
- Established and maintained customer database, streamlining account management processes
Certified Pharmacy Technician
Specialty Hospital
Brandon
02.2022 - 11.2023
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Collaborated with healthcare professionals to assess and fulfill patient medication needs.
- Educated customers on medication usage, addressing inquiries to enhance understanding and compliance.
- Managed inventory levels to maintain optimal stock of medications and supplies.
- Utilized pharmacy management software to track prescriptions and patient records.
- Trained new pharmacy technicians on operational procedures and best practices.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Education
Associate of Science - Criminal Justice
Jones County Junior College
Ellisville, MS05-2021
High School Diploma -
Pisgah High School
Sandhill, MS05-2019
Skills
- Fast Learner
- Adaptability
- Critical Thinking
- Analytical Thinking
- Interpersonal Skills
- Customer Relations
- Conflict Resolution
- Computer Skills
- Time Management
- Complex Problem Solving
- Leadership
- Prescription processing
- Pharmacy software
Languages
Spanish
Elementary
ASL
Limited
English
Native/ Bilingual
Certification
Texas State Board of Pharmacy
Timeline
Pharmacy Care Coordinator II
Stellus Rx
04.2025 - Current
Sales Account Manager
Newbern Excel
04.2024 - 07.2024
Certified Pharmacy Technician
Specialty Hospital
02.2022 - 11.2023
CphT/Manager
Walgreens
03.2020 - Current
Associate of Science - Criminal Justice
Jones County Junior College
High School Diploma -
Pisgah High School
Details - Phone
214-263-1215
Languages
- Spanish
- English
- ASL
Details - Phone
214-263-1215