Nyima M Montgomery
Marietta,GA
Summary
Dynamic and dedicated professional with a strong background in customer service from my time at Wingate by Wyndham Hotel. Skilled in guest satisfaction and team collaboration, I excel at building rapport and resolving inquiries. My proactive approach and effective time management ensure a welcoming environment that enhances guest experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student
Georgia Piedmont Technical College
Clarkston, Georgia
08.2021 - Current
- Executed coursework in multiple areas, cultivating a comprehensive educational foundation.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Volunteered for community service projects, applying academic knowledge in real-world scenarios.
Infant Teacher
Jeannette Cathy's Children Center
College Park, Georgia
04.2022 - 12.2024
- Implemented daily routines to promote a safe and nurturing environment.
- Collaborated with parents to discuss child progress and development needs.
- Facilitated interactive play sessions to encourage social and cognitive skills.
- Maintained cleanliness and organization of classroom materials and supplies.
- Supported infants during meal times, fostering healthy eating habits.
- Observed and documented developmental assessments for each infant regularly.
- Sanitized toys, equipment, supplies and surfaces regularly.
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
- Helped develop gross motor skills through playtime activities such as crawling, walking, running, jumping.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
- Established positive relationships with families by communicating regularly about their child's progress.
Retail Sales Associate
Ross Dress for Less
Decatur, GA
10.2019 - 01.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Processed transactions efficiently at the cash register while ensuring accuracy.
- Helped customers by answering questions and locating merchandise.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Created price tags and merchandise signs for new items.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Processed returned merchandise according to company policies.
Package Handler
UPS Hub
Pleasantdale, GA
06.2018 - 05.2019
- Collaborated with team members to meet daily shipping goals.
- Followed safety protocols to prevent workplace accidents and injuries.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Collaborated with team members to improve workflow and increase productivity.
- Followed company policies and procedures for secure package handling.
Front Desk Agent
Wingate by Wyndham Hotel
Duluth, Georgia
04.2016 - 11.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Ensured lobby area remained clean, organized, and welcoming for guests.
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Verified accuracy of room rates and other charges during check-in process.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Education
LDO - Optician
Georgia Piedmont Technical College
Clarkston, GA07-2026
High School Diploma -
American Senior High
Hialeah, FL06-1994
Skills
- Customer service
- Patience and composure
- Customer rapport
- Guest inquiry resolution
- Arrange transportation
- Professionalism
- Interpersonal skills
- Vendor relations
- Guest satisfaction focus
- Guest services
- Team collaboration
- Time management
Certification
- CPR
- First Aid
Timeline
Infant Teacher
Jeannette Cathy's Children Center
04.2022 - 12.2024
Student
Georgia Piedmont Technical College
08.2021 - Current
Retail Sales Associate
Ross Dress for Less
10.2019 - 01.2022
Package Handler
UPS Hub
06.2018 - 05.2019
Front Desk Agent
Wingate by Wyndham Hotel
04.2016 - 11.2017
LDO - Optician
Georgia Piedmont Technical College
High School Diploma -
American Senior High