Nyjae Perkins
Baltimore,MD
Summary
Dedicated and enthusiastic hospitality professional with extensive experience in serving and reception roles. Skilled in providing exceptional customer service, managing high-volume environments, and creating a welcoming atmosphere for guests. Proven ability to multitask and communicate effectively, ensuring seamless operations and a positive dining experience. Eager to bring my passion for service and strong interpersonal skills to a dynamic team. Committed to upholding high standards of quality and teamwork in fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Spa Receptionist
Four Seasons Hotel Baltimore
06.2023 - Current
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
Banquet Server On-call
Four Seasons Hotel Baltimore
01.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Pool Server Part Time
Four Seasons Hotel Baltimore
06.2023 - 08.2023
- Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.
- Contributed to the development of seasonal cocktail menus by offering input on popular trends and local preferences.
- Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers.
- Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
Guest Service Representative
Johns Hopkins Hospital
08.2022 - 05.2023
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Handled challenging situations with poise and professionalism while addressing patient concerns or complaints promptly.
- Contributed to hospital safety by monitoring visitor access and providing necessary assistance as needed.
Education
Bachelor of Science - Psychology
Morgan State University
Baltimore, MD05.2025
Skills
- Point of Sale (POS) Systems
- Strong Organization
- Patience and composure
- Exceptional customer service
- Guest Engagement
- Quick Learning
- Conflict Resolution
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Banquet Server On-call
Four Seasons Hotel Baltimore
01.2024 - Current
Spa Receptionist
Four Seasons Hotel Baltimore
06.2023 - Current
Pool Server Part Time
Four Seasons Hotel Baltimore
06.2023 - 08.2023
Guest Service Representative
Johns Hopkins Hospital
08.2022 - 05.2023
Bachelor of Science - Psychology
Morgan State University
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