Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nykeasha Jackson

CHARLOTTE,NC

Summary

Adept IT Support Specialist and seasoned Recruiter with a proven track record from Aon Hewitt in enhancing claim processing efficiency by identifying fraud and streamlining operations. Skilled in technical troubleshooting and fostering strong interpersonal relationships, I excel in fast-paced environments, demonstrating a 20% improvement in candidate placement turnaround. Recognized for strong work ethic, attention to detail and dedication to excellence

Overview

13
13
years of professional experience

Work History

IT Support Specialist

LPL Financial (Remote)
Charlotte, NC
03.2023 - Current

- Evaluate insurance claims submitted by policyholders or beneficiaries

- Identify potential fraud or discrepancies in claims

- Approve or deny claims based on policy guidelines and evidence

- Prepare detailed reports on claims findings and outcomes

- Work with other departments, such as legal teams, underwriters, or adjusters

-Suggest process improvements to enhance claim processing efficiency

Recruiter, Support Specialist

Wells Fargo (Remote)
Charlotte, NC
02.2022 - 01.2025

- Identify and attract qualified candidates through job boards, social media platforms, networking events and employee referrals

- Develop and maintain a talent pool for current and future hiring needs

- Create and post detailed job descriptions to online platforms, company websites and other channels

- Coordinate and schedule interviews between candidates and hiring managers

- Coordinate onboarding activities for new hires, such as paperwork and orientation

- Conduct background checks, reference checks and pre-employment tests if required

Recruiter, Lab Technician

Atrium Health
Charlotte, NC
04.2016 - 12.2022

- Collect, label and prepare samples such as blood, tissue, urine, stool or chemical substances for testing

- Operate lab equipment such as microscopes, spectrometer, and centrifuges

- Analyze results and record findings accurately

- Communicate findings to supervisors, scientist, or medical professionals

- Ensure data is entered accurately into laboratory information systems

- Calibrate, clean and maintain laboratory instruments and equipment

- Dispose of hazardous materials and samples properly

- Document test procedures and results in detailed reports or lab records

Claims Specialist

Aon Hewitt
Charlotte, NC
05.2012 - 09.2016

- Evaluate insurance claims submitted by policyholders or beneficiaries

- Identify potential fraud or discrepancies in claims

- Approve or deny claims based on policy guidelines and evidence

- Prepare detailed reports on claims findings and outcomes

- Work with other departments, such as legal teams, underwriters, or adjusters

-Suggest process improvements to enhance claim processing efficiency

Education

Bachelor Of Science - Information And Communication Technology

University of North Carolina
NC
05.2016

Skills

  • Technical troubleshooting
  • Technical support
  • Microsoft outlook
  • Software installation
  • Data analyst
  • Customer service
  • Problem solving
  • Interpersonal skills
  • Technical
  • Time management

Timeline

IT Support Specialist

LPL Financial (Remote)
03.2023 - Current

Recruiter, Support Specialist

Wells Fargo (Remote)
02.2022 - 01.2025

Recruiter, Lab Technician

Atrium Health
04.2016 - 12.2022

Claims Specialist

Aon Hewitt
05.2012 - 09.2016

Bachelor Of Science - Information And Communication Technology

University of North Carolina
Nykeasha Jackson