Nykekia Smith
New Orleans,LA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Medical Building and Coding position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Medical Building and Coding. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Coding and Billing Specialist
Tulane Medical Center
New Orleans, Louisiana
01.2015 - Current
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
Administrative Clerk
Delgado Community College
New Orleans, Louisiana
06.2010 - 01.2015
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Customer Service Representative
Home Depot
New Orlean, Louisiana
02.2003 - 05.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Substitute Teacher
Orleans Parish Public Schools
New Orleans, Louisiana
04.2000 - 02.2003
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Education
High School Diploma -
O Perry Walker High School
New Orleans05.1994
Skills
- Outpatient Coding
- Certified Professional Coder
- Government Forms
- Medical History Recording
Certification
- CCS - Certified Coding Specialist
Timeline
Medical Coding and Billing Specialist
Tulane Medical Center
01.2015 - Current
Administrative Clerk
Delgado Community College
06.2010 - 01.2015
Customer Service Representative
Home Depot
02.2003 - 05.2010
Substitute Teacher
Orleans Parish Public Schools
04.2000 - 02.2003
High School Diploma -
O Perry Walker High School
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