Nykia Hooper
NJ
Summary
Over 10 years of retail sales, marketing, merchandising experience. Seeking a role which utilizes my exceptional customer service mindset, creative thinking, and leadership skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
18
18
years of professional experience
Work History
Receptionist
BRWL Boxing Gym
04.2023 - Current
- Listens to, interprets, and differentiates auditory information and process claims
- Offers guidance to all clients in person and over the phone
- Supervise all data entry of classes
- Helps with scheduling, received payments, and end-of-day reporting
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information
Customer Service Associate
Buy Buy Baby
06.2018 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrates strong and effective communication skills while solving the most complex customer inquiries
- Assist with the Onboarding of new hires to improve productivity
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Developed and actualized customer service initiatives to decrease wait times
Sales Lead
KMART
09.2017 - 12.2019
- Responsible for monitoring daily store operations, including staffing and inventory control
- Increased customer satisfaction by effectively managing over 50 customer inquiries per day
- Participated in training and mentorship of new hires
- Communicates with internal and external customers about intermediate underwriting guidelines
- Onboarding and trained new sales associates for maximum performance
Visual Merchandising
Macys
06.2016 - 09.2017
- Responsible for determining the store’s creative visual merchandising strategy
- By understanding the customers’ needs, created designs which highlighted special promotions and brought visibility to merchandise
- Oversaw the implementation of window displays, signs, interior displays, floor plans and special promotions displays
Sales Lead
Victoria's Secret
06.2005 - 03.2010
- Managed the sales staff while assigned to the role of Customer Sales Lead (CSL)
- Committed to providing high-quality service and developing strong customer relationships, especially with recurring customers
- Used POS system to process sales, returns, online orders, and gift card activations
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Reached out to prospective leads through cold calling, applying variety of established selling methods
- Assisted in development of monthly sales goals to motivate team and drive business objectives
Education
BA - Communications
Southern New Hampshire University
02.2024
Skills
- SKILLS SUMMARY
- Expense Reporting
- Time Management
- Word Processing
- Critical Thinking
- Communication Skills
- Team Leader
- Excel
- Patient Information Collection
- Quality Assurance
- Inbound and Outbound Calling
- Customer Relationship Management
- Customer Service and Assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Timeline
Receptionist
BRWL Boxing Gym
04.2023 - Current
Customer Service Associate
Buy Buy Baby
06.2018 - Current
Sales Lead
KMART
09.2017 - 12.2019
Visual Merchandising
Macys
06.2016 - 09.2017
Sales Lead
Victoria's Secret
06.2005 - 03.2010
BA - Communications
Southern New Hampshire University
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