Nykria Heard
Monroe,GA
Summary
- Marketing Specialist offering 3 years of marketing experience along with a decisive and hardworking approach. Talent for devising creative strategies. Demonstrated knowledge of graphic design, copywriting and project management.
- Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
6
6
years of professional experience
Work History
Daycare Assistant Teacher
SitterTree
12.2021 - Current
- Implemented positive discipline techniques to encourage responsible behavior among students consistently.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Developed innovative activities to engage young children in learning process.
Product Marketing Associate
Telenet Marketing
04.2020 - 09.2023
- Created customized marketing materials to increase product awareness.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Boosted brand awareness through the creation of compelling marketing materials for various channels.
- Negotiated favorable trading terms with suppliers, reducing costs while maintaining high-quality standards.
IT Specialist
Telenet Marketing
04.2020 - 09.2023
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Tested new software and hardware prior to deployment.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Monitored systems in operation and input commands to troubleshoot areas.
- Researched and identified solutions to technical problems.
Undergraduate Admissions
Gordon State College
08.2018 - 03.2020
- Managed caseloads efficiently to ensure timely responses to inquiries from prospective students and their families.
- Evaluated applications for admission decisions based on academic qualifications and personal qualities.
- Improved conversion rates of accepted students through personalized follow-up communications.
- Advocated for students to access available resources.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Worked with financial aid office to verify student's' applications and discuss payment options.
Education
Associate of Arts - Psychology
Georgia State University
Atlanta, GA12.2023
Associate of Arts - Communications Systems Technology
Gordon State College
Barnesville, GA05.2020
Skills
- Audience Engagement Techniques
- Strategic Planning
- Campaign Development
- Technical issues analysis
- Disaster Recovery
- CPR training
- Child Safety
- First Aid Training
- Customer Service
- Decision-Making
Timeline
Daycare Assistant Teacher
SitterTree
12.2021 - Current
Product Marketing Associate
Telenet Marketing
04.2020 - 09.2023
IT Specialist
Telenet Marketing
04.2020 - 09.2023
Undergraduate Admissions
Gordon State College
08.2018 - 03.2020
Associate of Arts - Psychology
Georgia State University
Associate of Arts - Communications Systems Technology
Gordon State College
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