Nyky Martinson
Reno,NV
Summary
Dynamic professional with a strong background at Tesla, excelling in training and mentoring while driving continuous improvement initiatives. Proven ability to enhance production efficiency and foster teamwork, utilizing strong problem-solving skills and effective communication. Committed to innovation and maintaining high-quality standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Zone 4 Battery Module Lead
Tesla
12.2023 - Current
- Facilitating communication & driving cross department action between production, engineering, process, & maintenance teams
- Monitoring metrics of FPY, manual cycle times, & starvation / blockage rates - reacting accordingly to improve final output
- Providing thorough & accurate passdown to subsequent shift ensuring best possible handling of outstanding issues to zone's output
- Mentored junior team members, fostering their growth and development within the company.
- Spearheaded initiatives aimed at continuous improvement within the team, promoting a culture of innovation and excellence in module development practices.
- Proactively identified opportunities for enhancing existing modules, leading to improvements in performance and usability for endusers.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Reviewed production schedules and streamlined processes.
Zone 4 Battery Module Production Associate
Tesla
10.2021 - 12.2023
- Level 5 lead in charge of fault recovery and troubleshooting of critical equipment in Module Configuration 1
- Responsible for fault recovery (robots and conveyance) in all areas of MC1.
- Supported as Point of Contact during absence of Production Supervisor, scheduled breaks, coordinated planned downtimes and escalated equipment downtime to appropriate parties.
- Documented shift limiters to be passed down to the incoming shift
- Participated in daily shift communication meeting to pass down open limiters from outgoing shift.
- Collaborated with Production Control to keep inventories accurate and proper response to consumable shortages.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Made sure that products were produced on time and are of good quality.
- Collaborated with other departments to optimize production workflows.
Customer Service Manager
Smiths Food And Drug
12.2019 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Education
Associate of Arts - Health Administration
University of Phoenix
Online01-2015
Skills
- Training and mentoring
- Task delegation
- Innovation and creativity
- Positive attitude
- Teamwork and communication
- Strong work ethic
- Good communication
- Punctual and reliable
- Active listening
- Relationship building
- Self motivation
- Interpersonal skills
Languages
Hungarian
Native or Bilingual
Timeline
Zone 4 Battery Module Lead
Tesla
12.2023 - Current
Zone 4 Battery Module Production Associate
Tesla
10.2021 - 12.2023
Customer Service Manager
Smiths Food And Drug
12.2019 - 08.2021
Associate of Arts - Health Administration
University of Phoenix
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