Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nyla Burnett

Sterling Heights,MI

Summary

Detail-oriented healthcare professional and current Pre-Nursing student with experience delivering high-volume, client-focused support in fast-paced environments. Skilled in accurate documentation, confidential information handling (HIPAA compliance), conflict resolution, and professional communication. Experienced in responding to urgent concerns, coordinating solutions, and maintaining composure under pressure. Seeking to expand into a Contact Center Representative role to apply strong service and communication skills in a member-focused setting.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Direct Care Worker

Neulife Rehabilitation & Nursing Center
09.2025 - Current
  • Delivered direct support to residents while maintaining accurate electronic documentation and compliance with facility policies
  • Responded to time-sensitive concerns and coordinated with nursing staff to resolve issues efficiently
  • Communicated clearly with residents and families to address questions and provide updates
  • Maintained strict confidentiality of patient records and personal information
  • Managed multiple priorities in a fast-paced environment while ensuring accuracy and professionalism
  • Assisted with administrative and reporting tasks as required by facility standards

Security Officer

Securitas
2022 - 2023
  • Monitored property and responded to incidents requiring calm decision-making
  • Documented detailed reports accurately and consistently
  • Communicated professionally with clients and visitors

Package Handler

Fed Ex Ground
2021 - 2022
  • Handled high-volume tasks with accuracy
  • Assisted customers and resolved service concerns
  • Maintained efficiency under time constraints

Education

Wayne County Community College
Detroit, MI

Hondros College of Nursing
Bingham Farms,MI

High School Diploma -

South Doyle High School
Knoxville, TN
06.2020

Skills

  • Customer & Member Support
  • Inbound & Outbound Communication
  • Professional Phone Etiquette
  • Conflict Resolution & De-escalation
  • Data Entry & Accurate Documentation
  • Confidential Information Handling
  • Time Management & Multi-tasking
  • Microsoft Office & Basic Computer System
  • Medication administration
  • Reliability and punctuality
  • Patient care
  • Problem solving

Certification

Certified nursing assistant certification

CPR certification

Timeline

Direct Care Worker

Neulife Rehabilitation & Nursing Center
09.2025 - Current

Security Officer

Securitas
2022 - 2023

Package Handler

Fed Ex Ground
2021 - 2022

Wayne County Community College

Hondros College of Nursing

High School Diploma -

South Doyle High School
Nyla Burnett