Margaret Elia

• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Maintained clean, safe, and well-organized patient environment.
• Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
• Assisted disabled clients to support independence and well-being.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
• Helped clients manage money, pay bills, and shop for groceries or personal items.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

• Attending therapeutic and community groups that address student treatment goals
• Creating a study hall environment that promotes focus and learning and assisting students with their homework and study skills
• Creating and promoting recreational activities for when school is not in session
• Assisting with self-administration of medications
• Working with therapeutic, medical, and academic staff to ensure attendance at appointments and classes
• Regularly communicating with professional student behavior and thought processes to treatment teams
• Attuning to students and their needs and helping them create plans for success

• Supported prospective Best Western hotel owners by acting as a liaison between prospective owners and the company to assist in the transition to Best Western
• Obtained and accurately recorded initial property information
• Conducted research to ensure consistency and accuracy across all business departments
• Administered and ensured compliance with the bylaws regarding new membership
• Reviewed and prepared information to be considered by the Board of Directors

• Arranged temporary housing for clients of insurance companies
• Established and managed emergency housing for homeowner's/renter's policies
• Reviewed leases and negotiated rent with landlords
• Main point of contact for policyholders while displaced in hotel and temporary housing
• Effectively and efficiently resolved any issues or concerns with adjusters, policyholders, and landlords
• Maintained excellent rapport with authorized claim handler

• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Assisted call-in customers with questions and orders.
• Managed high call volume with exceptional professionalism and efficiency.
• Logged call information and solutions provided into the internal database.
• Responded proactively and positively to rapid change.
• Sought ways to improve processes and services provided.
• Delivered prompt service to prioritize customer needs.
• Provided underwriting for home insurance for various auto insurance companies
• Accepted premium and deductible payments
• Educated and explained policies
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

• Investigated and assessed property damage and reviewed property damage estimates.
• Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
• Analyzed information gathered by investigation and reported findings and recommendations.
• Researched and analyzed policy contracts to verify proper payment of claims.
• Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
• Clarified coverage of losses to policyholders and assisted in itemizing damages and finding alternative living arrangements.
• Kept up-to-date on industry advancements through regular participation in continuing education opportunities, applying updated knowledge to daily tasks.
• Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
• Established relationships with clients and insurance companies to foster timely claims resolution.