Nicole Hopkins
Mesquite,Texas
Summary
More than 5 successful years in customer service and support with recognized strengths in serving, account maintenance, problem solving, planning, and implementing proactive procedures and systems to avoid problems. Ability to train, motivate and lead as well as an exceptionally renowned team player and acknowledged as a total quality customer service professional
Professional care worker with extensive experience in providing compassionate and personalized support to individuals. Recognized for collaborative approach and achieving positive outcomes in client care. Reliable team member known for adaptability and commitment to meeting changing needs, with skills in patient care and problem-solving.
Overview
16
16
years of professional experience
Work History
Direct Care Worker
The Hook Center
07.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Reservation Specialist
American Airlines
04.2020 - Current
- Provide information and assistance needed to resolve problems experienced by practitioners in their various contractual relationships with the client, including but are not limited to negotiating price, liaising with service providers, and organizing remote client meetings
- Assure both parties understand the 'mechanics' of our relationship with these clients and that our various networks are working well for all involved
- Record activities in the specific format required by the region and management
- Keep management advised of activities and needs accordingly
- Assist in providing training and continuing policy education on all facets of operations of the client to provider staff and others as needed
- Conduct provider servicing and assist in the development and distribution of appropriate training materials, etc., as needed
- Submit reports on service and recruiting activities and other items as required by management
- Respond to fee requests from providers
- Provide ongoing development of database, reports, and statistical analyses of managed care networks
- Create, modify, and maintain new and existing reports to provide accurate information for both internal and external reporting
Teacher
Handprints Academy
05.2019 - 04.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
General Assembler
General Motors
12.2018 - 04.2020
- Study and interpret assembly instructions
- Listen to directions from supervisors
- Determine if all parts are present, read and interpret blueprints, sketches, and parts list with accuracy
- Resolve assembly and production issues
- Complete preventive maintenance malfunctions and perform repairs as needed
HR Recruiter
Anderson Merchandisers
03.2015 - 12.2018
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
Concierge
Bank of America
09.2012 - 01.2015
- Processed loans for Credit Union members
- Accuracy while evaluating credit risk for members getting loans
- Verified accuracy of data between documents and systems
- Accurately reviewed loan documentation and collateral files
- Achieved specific goals related to quality and productivity
- Used sound judgement and the ability to make quick and accurate decisions
Verification Specialist
CVS Home Health
08.2009 - 07.2012
- Verified insurance coverage for customers
- Ensured necessary procedures were covered by an individual's provider
- Enter data in an accurate manner
- Updated customer benefits per information needed
- Verified existing information is accurate and accountable
- Answered calls concerning coverage, benefits, and prescriptions
Education
Diploma -
Wilmer Hutchins High School
06.2005
Skills
- Persuasive negotiator
- Conflict Resolution
- Customer service professional
- Customer Escalation Resolution
- Strong interpersonal skills
- Dispute Resolution
- Research/investigations
- Records Management
- AS400
- Troubleshooting
- Estimates Review
- Medical Claims
- Benefit Verification
- Employee Relations
Personal Information
Total Experience: More than 5 successful years in customer service and support with recognized strengths in serving, account maintenance, problem solving, planning, and implementing proactive procedures and systems to avoid problems. Ability to train, motivate and lead as well as an exceptionally renowned team player and acknowledged as a total quality customer service professional.
Timeline
Direct Care Worker
The Hook Center
07.2024 - Current
Reservation Specialist
American Airlines
04.2020 - Current
Teacher
Handprints Academy
05.2019 - 04.2024
General Assembler
General Motors
12.2018 - 04.2020
HR Recruiter
Anderson Merchandisers
03.2015 - 12.2018
Concierge
Bank of America
09.2012 - 01.2015
Verification Specialist
CVS Home Health
08.2009 - 07.2012
Diploma -
Wilmer Hutchins High School
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