Angel Granderson
Biloxi,MS
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Committed to leaving great, lasting impression. Smart individual with combined organizational skills and polished customer service style.
Overview
9
9
years of professional experience
Work History
Direct Care Worker
Boswell Regional Center
07.2016 - 12.2018
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Wireless Consultant
T-ROC
01.2019 - 05.2021
- Maintained accurate records of sales and customer information.
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Upsold customers by recommending accessories and promotions to increase revenue.
Front Desk Host
Hyatt Place Biloxi
06.2021 - Current
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Collect room deposits, fees, and payments.
- Answer multi-line phone system throughout shift, closely following strict guidelines for customer service and satisfaction.
- Reviewing stay comments for upcoming guest stay, adding traces, and communicating vital information to appropriate departments
Education
High School Diploma -
Mendenhall High School
05.2016
Associate of Arts - Accounting
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Customer Service
- Front Desk Management
- Written and verbal communication skills
- Computer Skills
- Critical Thinking
- Sales and Upselling
- Strong Analytical and Problem-Solving Skills
Timeline
Front Desk Host
Hyatt Place Biloxi
06.2021 - Current
Wireless Consultant
T-ROC
01.2019 - 05.2021
Direct Care Worker
Boswell Regional Center
07.2016 - 12.2018
High School Diploma -
Mendenhall High School
Associate of Arts - Accounting
Mississippi Gulf Coast Community College