Nyla Carter
Lansing,MI
Summary
A hard worker who is passionate about customer service. Strong history of providing top-notch services and support. Creative skills are used while memorizing, maintaining operating machines, and doing all this with a smile to provide great experiences.
Overview
3
3
years of professional experience
Work History
Head Coach
Lansing Catholic High School
Lansing, MI
03.2024 - Current
- Assisted athletes in developing mental skills such as focus, concentration, motivation, discipline, and goal setting.
- Created strategies to maximize team performance during games.
- Provided feedback on player performances after each game or practice session.
- Organized and managed rosters, schedules, and travel arrangements for athletes.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
Barista
Biggby Coffee
Lansing, MI
12.2021 - Current
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Education
N/A - Marketing
Lansing Community College
Lansing, MI12-2027
High School Diploma -
Waverly Senior High School
Lansing, MI06-2023
Skills
- POS Systems
- Up-selling
- Beverage Preparation
- Menu Memorization
- Student Monitoring
- Team Development
- Agenda planning
- Performance Evaluation
References
References available upon request.
Timeline
Head Coach
Lansing Catholic High School
03.2024 - Current
Barista
Biggby Coffee
12.2021 - Current
N/A - Marketing
Lansing Community College
High School Diploma -
Waverly Senior High School