Nyla Coleman
Florissant,MO
Summary
Results-driven supply chain coordinator with extensive experience in logistics and inventory management, dedicated to ensuring seamless operations. Expertise in strategic planning enhances operational efficiency and optimizes workflows, contributing to overall business success. Proven ability to manage vendor relationships effectively while addressing challenges in fast-paced environments. Committed to leveraging analytical skills and industry knowledge to drive continuous improvement and deliver exceptional results.
Overview
10
10
years of professional experience
Work History
Supply Chain Coordinator
CALERES
09.2021 - Current
- Resolved issues with purchase orders such as routing and labeling, while partnering with distribution center staff, sales, demand, and customers.
- Created effective working relationships with members of order management leadership, demand planning, logistics, credit and sales regarding key reports analysis and issue resolution.
- Navigated through SAP system to key, track and monitor orders.
- Partnered with sales team to forecast and allocate stock ahead of customers order to reduce lead times.
- Ensured orders were shipped in a timely manner
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Followed up on delivery to proactively monitor and resolve problems affecting better profit and timeliness of delivery.
- Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
Entrepreneur
House Of Nailah
06.2016 - Current
- Design and produce custom made clothing for clients
- Sketched artistic and fresh designs for consideration
- Used drawing, adobe illustrator and draping techniques to develop ideas and communicate strategies to clients
- Followed market trends and research to establish innovative product offerings for consumers.
- Draft patterns, make fit samples and maintain sample organization
- Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
Email Representative
CALERES
06.2018 - 09.2021
- Handle inbound message inquiries from customers via live chat platform, social media, and email
- Resolve incorrect orders and deliver timely and accurate credits and adjustments to customer accounts
- Grow customer retention through positive, professional communication, and problem resolution
- Maintain consistent metrics with regard to client satisfaction, responses per hour, and quality assurance
- Staying abreast in product knowledge and industry trends to effectively respond to customer inquiry and increase sales
- Efficiently resolve customer concerns and complex questions for resolution to avoid escalation
Account Representative
GC Services
06.2016 - 06.2018
- Managed client accounts, ensuring exceptional service and relationship building.
- Collaborated with cross-functional teams to resolve client inquiries efficiently.
- Trained junior representatives on best practices for client engagement and support.
- Analyzed accounts for delinquencies and other ongoing issues.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
Fashion Design Intern
Leo Sky Fashion Boutique
09.2015 - 10.2015
- Implemented new marketing & sales strategies
- Assisted designer garments and design construction
- Participated in, developed weekly schedules and calendars, learned understanding of expense reports
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Planned special fashion events, invited guests and contacted media outlets.
- Provided administrative support and pitched in to help with special projects whenever needed.
Education
Bachelors of Fine Arts - Fashion Design
Lindenwood University
St. Louis, MO05.2016
Skills
- SKILLS & EXPERTISE
- Problem resolution
- Customer Retention
- Detail Oriented
- Professional Communication
- Team Building and Training
- Time and Organization Management
- Customer Service and Quality Assurance
- Multitasking
- Ability to adapt to change
- Product Knowledge
- De-escalation
- Microsoft Office Suite
- Proficient in Adobe Creative suite
- SAP
- Supply management
- Shipment tracking
- Supplier relationship management
Timeline
Supply Chain Coordinator
CALERES
09.2021 - Current
Email Representative
CALERES
06.2018 - 09.2021
Account Representative
GC Services
06.2016 - 06.2018
Entrepreneur
House Of Nailah
06.2016 - Current
Fashion Design Intern
Leo Sky Fashion Boutique
09.2015 - 10.2015
Bachelors of Fine Arts - Fashion Design
Lindenwood University