Nyla Crawford
Kingston,Pa
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Verification Specialist
Applicant Insight
07.2024 - Current
- Led verification processes for background checks to ensure compliance with industry standards.
- Posted payments to accounts and maintained records.
- Investigated candidate history and employment claims to confirm eligibility for positions.
- Provided clear explanations of complex processes to clients, ensuring their understanding and satisfaction with our services.
- Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
Outbound Verification Specialist
Instant Teams
01.2022 - 07.2024
- Educated beneficiaries on Medicare options and enrollment processes.
- Provided exceptional customer service during application submission, addressing any concerns or issues promptly and professionally.
- Enhanced overall customer experience with empathetic listening and clear communication during interactions.
- Analyzed client eligibility for various Medicare plans, providing tailored recommendations based on individual needs.
- Supported team members in achieving departmental goals by sharing knowledge and expertise on best practices for Medicare enrollment processes.
Unit Secretary
Wilkes Barre General Hospital
09.2020 - 09.2022
- Greet new and existing patients upon their arrival for appointments or procedures
- Managed patient admissions and discharged processes, ensuring accurate documentation and timely updates.
- Trained new staff on office protocols and systems, fostering team cohesion and operational efficiency.
- Assisted in the development of policies for better management of unit operations, enhancing service quality standards..
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Assistant Manager
Subway
11.2018 - 09.2020
- Counted drawers, accounted for all money, and took inventory of all ingredients and supplies.
- Prepared fresh ingredients and assembled sandwiches according to customer specifications.
- Trained new staff on sandwich assembly, equipment operation, and customer service protocols.
- Led daily store operations, ensuring optimal inventory management and customer satisfaction.
Education
Health Related Technology
West Side Career Technology Center
Kingston, PaHigh School Diploma -
Wyoming Valley West High School
Plymouth, Pa06-2021
No Degree - Nursing
Luzerne County Community College
Nanticoke, Pa09-2021
Skills
- Meal Preparation
- Customer service
- Medicare
- Medical Terminology
- Microsoft Excel
- Background checks
- HIPAA compliance
- Electronic medical records
- Data entry and review
- Attention to detail
- Team leadership
Timeline
Verification Specialist
Applicant Insight
07.2024 - Current
Outbound Verification Specialist
Instant Teams
01.2022 - 07.2024
Unit Secretary
Wilkes Barre General Hospital
09.2020 - 09.2022
Assistant Manager
Subway
11.2018 - 09.2020
Health Related Technology
West Side Career Technology Center
High School Diploma -
Wyoming Valley West High School
No Degree - Nursing
Luzerne County Community College