Nyla Fortune
Brooklyn,NY
Summary
Experienced professional with 9+ years in education, hospitality, and administrative roles, demonstrating exceptional communication, organization, and teamwork skills. Excels at creating positive environments and enhancing service quality through effective supervision and conflict resolution. Committed to leveraging adaptability and customer service expertise to drive team success and elevate guest experiences.
Overview
5
5
years of professional experience
Work History
Teacher
Department of Education
01.2021 - Current
- Create tailored learning plans to promote students success and empower their development.
- Evaluate students progress to guide instruction and support their learning needs
- Facilitate group activities, promoting teamwork and collaboration among students.
- Encourage a positive, inclusive space where students feel motivated to engage in their learning.
- Maintain a balanced classroom that encourages a focused, productive and safe learning environment.
Guest Service Lead
USTA Billie Jean Stadium
08.2024 - 09.2024
- Welcomed guests by providing exceptional customer service, ensuring an enjoyable and memorable experience.
- Resolved customer concerns that required special requests, promoting an inclusive environment.
- Mentored new team members to uphold guest-centered service and event standards.
- Collaborated with security teams to maintain a safe, organized, and guest-friendly environment.
Captain Server
Crown Club Lounge
08.2023 - 05.2024
- Communicated effectively with kitchen staff and front-of house peers to ensure a cohesive and professional dining experience.
- Accurately recorded orders and collaborated seamlessly with team members to ensure timely delivery of food and beverages that consistently exceeded guest expectations.
- Delivered exceptional service to high end VIP guests, members, and individuals affiliated with the organization, including friends, family, and notable acquaintances.
- Demonstrated comprehensive knowledge of all menu offerings, including ingredients, garnishes, and preparation methods.
- Maintained strict standards of cleanliness and organization while efficiently supporting day-to-day operations.
Education
AAS - Health Science
Laguardia Community College
Queens, NY02.2026
Skills
- Leadership
- Organization
- Creative Problem Solving
- Strategic Thinking
- Interpersonal Skills
- Adaptability
- Mentoring
- Service Excellence
Timeline
Guest Service Lead
USTA Billie Jean Stadium
08.2024 - 09.2024
Captain Server
Crown Club Lounge
08.2023 - 05.2024
Teacher
Department of Education
01.2021 - Current
AAS - Health Science
Laguardia Community College